Impactful Triage Nurse – Internal Medicine Clinic

Northwestern Medicine group; Vernon Hills (IL); On-site; USD 75,000 - 105,000; Full time

Job summary

Northwestern Medicine Vernon Hills clinic is seeking a full-time Triage Nurse to provide clinically expert triage services within a physician practice. You will act as a liaison between patients and physicians, triaging calls and messages, and guiding next steps for patient care.

The role requires an accredited RN program graduate with IL license and BLS certification, plus at least 3 years of hospital or outpatient experience. BSN and Spanish are preferred.

Qualifications

• Graduate of accredited RN program.
• At least 3 years of experience in a hospital or outpatient setting.
• Current Registered Nurse License issued by State of Illinois.
• American Heart Association Basic Life Support (BLS) CPR certification.

Responsibilities

• Establish positive first impressions with patients and customers, acting as a patient advocate.
• Triage all incoming calls and messages, prioritizing and resolving with provider involvement as needed.
• Document all communications in the electronic medical record.
• Schedule patient visits with providers when triage indicates.
• Assist in obtaining appointments for patients with NM specialists.
• Coordinate emergency and hospital transfers, including paperwork and calls.
• Administer medications and treatments per Nursing Standards and provider orders.
• Provide education to patients and staff on clinical issues.
• Assist in coordinating clinical staff duties to ensure coverage and OSHA/CDC adherence.
• Assist in orientation of new staff members.
• Participate in process improvement projects and quality activities.
• For ICC nurses, float to other ICCs/departments.

Skills

Customer service

Communication

Team coordination

Education

RN license - Illinois

BSN (preferred)

BLS CPR certification (AHA)

Tools

EMR system

Job description

Northwestern Medicine Vernon Hills clinic is seeking a full-time Triage Nurse to provide clinically expert triage services within a physician practice. You will act as a liaison between patients and physicians, triaging calls and messages, and guiding next steps for patient care.

The role requires an accredited RN program graduate with IL license and BLS certification, plus at least 3 years of hospital or outpatient experience. BSN and Spanish are preferred.