Customer‑Focused Transportation Specialist I

Modivcare; Dover (DE); Sur place; USD 20 000 - 26 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Flexible Spending Accounts

Commuter Benefits

401(k) Plan

Paid Time Off

Parental Leave

Tuition Reimbursement

Résumé du poste

Modivcare in Dover, DE is seeking an Exception Specialist I to accurately fulfill and approve transportation service requests before and after transport. This entry-level role emphasizes reliability, teamwork, and customer-focused problem-solving.

You will assist with standing orders, discharge trip support, and data-driven reviews while maintaining high service standards. The position offers full-time hours, benefits, and opportunities for growth within the company.

Qualifications

• Excellent customer service and people skills.
• Ability to read, write, and understand English fluently.
• Ability to work independently or with a team.
• Ability to quickly learn new technology and processes.
• Ability to understand and follow complex instructions.

Responsabilités

• Fulfill and approve transportation service requests and reservations.
• Assist in creating, modifying, and recertifying standing orders.
• Support management of standing orders and hospital discharge trip assignments.
• Investigate and report customer service issues and exceptions.
• Assist with benefit utilization verifications, waivers, and pre-authorizations.
• Participate in denial and appeal processes under supervision.

Connaissances

Customer service

English fluency

Independent work

Learning aptitude

Follow instructions

Formation

High School Diploma

Description du poste

Modivcare in Dover, DE is seeking an Exception Specialist I to accurately fulfill and approve transportation service requests before and after transport. This entry-level role emphasizes reliability, teamwork, and customer-focused problem-solving.

You will assist with standing orders, discharge trip support, and data-driven reviews while maintaining high service standards. The position offers full-time hours, benefits, and opportunities for growth within the company.