Impactful Training Specialist — LMS & Certification

Behavioral Health Network, Inc (BHN); Worcester (MA); On-site; USD 46,000 - 55,000; Full time

Benefits offered by this job

Purpose-Driven Work

Professional Growth

Supportive Team Culture

Stability & Opportunity

Comprehensive Benefits

Certified Great Place to Work

Job summary

Behavioral Health Network (BHN) invites applications for a Professional Developmental Trainer to support the Center for Education & Professional Excellence. This full-time role focuses on new employee orientation, mandated training, and ongoing professional development using in-person, virtual, and hybrid formats.

The position requires a high school diploma or GED, strong facilitation and communication skills, and proficiency with Microsoft tools and LMS systems.

Qualifications

• High School Diploma or GED required.
• CPR/First Aid/AED preferred through American Red Cross.
• Strong facilitation and interpersonal skills with the ability to engage learners from varied backgrounds and disciplines.
• Strong verbal and written communication skills.
• Proficiency with computers, Microsoft applications, and LMS tools used to deliver training and testing.
• Technical aptitude to assist LMS users and troubleshoot Microsoft applications.
• Strong organizational skills to manage training records, schedules, and equipment.
• Flexibility to work evenings and weekends, travel to BHN locations, and lift up to 20 pounds.

Responsibilities

• Support New Employee Orientation (NEO) by facilitating topics and helping new employees complete training in the LMS.
• Deliver mandated and ongoing professional development for staff and community partners, including certification and remediation training.
• Facilitate in-person, virtual, and hybrid training sessions using approved curricula and learning materials.
• Adapt training delivery to meet diverse audiences with varying learning styles, roles, and experience levels.
• Maintain current knowledge of content, policies, regulatory requirements, adult learning practices, and workforce development best practices.
• Create a supportive, professional learning environment that promotes confidence and outcomes.
• Assess participant performance and provide constructive feedback to support certification and skill development.
• Complete course documentation, certification cards, rosters, and reporting on time.
• Ensure training equipment is maintained and compliant with safety requirements.
• Serve as a training resource to staff and leadership, including LMS navigation and Microsoft applications support.
• Collaborate with Center team on training initiatives and travel to BHN training sites as required.

Skills

Facilitation

Interpersonal skills

Verbal communication

Written communication

LMS support

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Behavioral Health Network (BHN) invites applications for a Professional Developmental Trainer to support the Center for Education & Professional Excellence. This full-time role focuses on new employee orientation, mandated training, and ongoing professional development using in-person, virtual, and hybrid formats.

The position requires a high school diploma or GED, strong facilitation and communication skills, and proficiency with Microsoft tools and LMS systems.