Professional Development Trainer

Behavioral Health Network, Inc (BHN); Worcester (MA); On-site; USD 46,000 - 55,000; Full time

Benefits offered by this job

Purpose-Driven Work

Professional Growth

Supportive Team Culture

Stability & Opportunity

Comprehensive Benefits

Certified Great Place to Work

Job summary

Behavioral Health Network (BHN) invites applications for a Professional Developmental Trainer to support the Center for Education & Professional Excellence. This full-time role focuses on new employee orientation, mandated training, and ongoing professional development using in-person, virtual, and hybrid formats.

The position requires a high school diploma or GED, strong facilitation and communication skills, and proficiency with Microsoft tools and LMS systems.

Qualifications

• High School Diploma or GED required.
• CPR/First Aid/AED preferred through American Red Cross.
• Strong facilitation and interpersonal skills with the ability to engage learners from varied backgrounds and disciplines.
• Strong verbal and written communication skills.
• Proficiency with computers, Microsoft applications, and LMS tools used to deliver training and testing.
• Technical aptitude to assist LMS users and troubleshoot Microsoft applications.
• Strong organizational skills to manage training records, schedules, and equipment.
• Flexibility to work evenings and weekends, travel to BHN locations, and lift up to 20 pounds.

Responsibilities

• Support New Employee Orientation (NEO) by facilitating topics and helping new employees complete training in the LMS.
• Deliver mandated and ongoing professional development for staff and community partners, including certification and remediation training.
• Facilitate in-person, virtual, and hybrid training sessions using approved curricula and learning materials.
• Adapt training delivery to meet diverse audiences with varying learning styles, roles, and experience levels.
• Maintain current knowledge of content, policies, regulatory requirements, adult learning practices, and workforce development best practices.
• Create a supportive, professional learning environment that promotes confidence and outcomes.
• Assess participant performance and provide constructive feedback to support certification and skill development.
• Complete course documentation, certification cards, rosters, and reporting on time.
• Ensure training equipment is maintained and compliant with safety requirements.
• Serve as a training resource to staff and leadership, including LMS navigation and Microsoft applications support.
• Collaborate with Center team on training initiatives and travel to BHN training sites as required.

Skills

Facilitation

Interpersonal skills

Verbal communication

Written communication

LMS support

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking a Professional Developmental Trainer to join our Center for Education & Professional Excellence team and help advance our mission of empowering people to live healthier, more fulfilling lives.

What We Offer

• Purpose-Driven Work - Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
• Professional Growth - Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
• Supportive Team Culture - Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Stability & Opportunity - Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits - Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work - Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do

• Support New Employee Orientation (NEO) by facilitating assigned topics and helping new employees complete ongoing training in the Learning Management System (LMS).
• Deliver mandated and ongoing professional development for staff and community partners, including certification, recertification, and remediation training as needed.
• Facilitate engaging in-person, virtual, and hybrid training sessions using approved curricula, learning materials, and instructional strategies.
• Adapt training delivery to meet the needs of diverse audiences with varying learning styles, roles, and levels of experience.
• Maintain current knowledge of assigned content, organizational policies, regulatory requirements, adult learning practices, and workforce development best practices.
• Create a supportive, professional learning environment that promotes participant confidence, competence, and successful outcomes.
• Assess participant performance and provide clear, constructive feedback to support successful certification and skill development.
• Complete course documentation, certification cards, rosters, and related reporting accurately and on time.
• Ensure training equipment is properly maintained and functional while promoting compliance with organizational and health and safety requirements.
• Serve as a training resource to staff and leadership, including helping users navigate the LMS and troubleshoot relevant Microsoft applications.
• Collaborate with The Center team on training initiatives, participate in ongoing professional development, and travel to designated BHN training sites as required.

Who You Are

• High School Diploma or GED required.
• CPR, First Aid, AED (preferred through American Red Cross) Willing to train if not certified
• Strong facilitation and interpersonal skills with the ability to engage learners from varied backgrounds and disciplines.
• Strong verbal and written communication skills.
• Ability to create a supportive learning environment and respond professionally to differing perspectives or conflict within groups.
• Ability to assess participant performance and provide clear, supportive, and actionable feedback.
• Proficiency with computers, Microsoft applications, and relevant technologies used to deliver training and administer curriculum and testing.
• Technical aptitude to assist LMS users and troubleshoot common issues involving Microsoft applications.
• Strong organizational skills to manage training records, schedules, course documentation, and equipment.
• Effective time management, prioritization, and multitasking skills, including the ability to respond to urgent needs.
• Commitment to ongoing learning, flexibility with change, and the ability to incorporate feedback into practice.
• Demonstrated cultural awareness and the ability to work collaboratively as part of a team.
• Flexibility to work evenings and weekends as needed, travel to BHN locations, and lift or carry training materials weighing up to 20 pounds.

We Hire for HEART!

Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values-Humanity, Empowerment, Accountability, Respect, and Teamwork guide how we lead, serve, and support one another. If you’re ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference, we’d love to hear from you.

Shift

Full Time: Monday: Friday 8am - 4pm

Part-Time: Tuesday-Thursday hours TBD in interview

Salary Range

$45,670-$54,912

Hourly Rate (Part-Time)

$30/hr.