Impactful SUD Crisis Hotline Counselor - Full-Time

Affiliated-Sante-Group; Lutherville (MD); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Robust Retirement Plan

Health Coverage That Cares

Time to Recharge

Birthday off

Job summary

Santé Group is seeking a Full-Time Substance Use Disorder (SUD) Phone Counselor to join our crisis intervention team in Timonium, MD. You will provide support to callers across Baltimore City, Baltimore County, Howard County, and Carroll County, including crisis counseling and intake screening for Mobile Teams and other services.

Responsibilities include triaging crisis calls, conducting assessments, dispatching resources, deescalating crises over the phone, and documenting interactions in a

Qualifications

• Bachelor’s degree in Human Services, Social Work, or related field or 10 years crisis hotline experience.
• CAC-AD Certification or eligible to receive the certification is required or preferred.
• Minimum of five years in the SUD field or related crisis experience.

Responsibilities

• Triage incoming crisis calls and obtain client information.
• Conduct assessments and dispatch appropriate resources when needed.
• Deescalate clients in crisis over the phone.
• Develop crisis plan and complete follow-up tasks.
• Document interactions accurately and timely.

Skills

Crisis counseling

Communication

Empathy

Education

Bachelor’s Degree in Human Services/Social Work

CAC-AD Certification or eligible

Job description

Santé Group is seeking a Full-Time Substance Use Disorder (SUD) Phone Counselor to join our crisis intervention team in Timonium, MD. You will provide support to callers across Baltimore City, Baltimore County, Howard County, and Carroll County, including crisis counseling and intake screening for Mobile Teams and other services.

Responsibilities include triaging crisis calls, conducting assessments, dispatching resources, deescalating crises over the phone, and documenting interactions in a