Phone Counselor

Sante Group Companies; Easton (MD); On-site; USD 26,863 - 32,373; Full time

Benefits offered by this job

Opportunities for career growth

Training and professional development

Engaging work environment

Job summary

A leading community health organization in Easton, Maryland is seeking a Full-time Phone Counselor to provide crisis intervention and support to clients. This role involves conducting assessments, creating crisis plans, and communicating with at-risk individuals. Candidates should possess a Bachelor’s degree in Counseling or related fields or have significant crisis experience. The hourly compensation ranges from $19.50 to $23.50, with opportunities for career growth and development.

Qualifications

• Bachelor’s degree or equivalent experience in crisis counseling required.
• Strong communication skills for client interaction and documentation needed.
• Experience with crisis management and de-escalation techniques is a plus.

Responsibilities

• Conduct lethality assessments and dispatch resources as needed.
• Communicate with clients via chat and follow-up calls.
• Develop realistic crisis plans based on client symptoms.
• Educate clients about available mental health resources.

Skills

Crisis intervention

Active listening

Communication

Psychological assessment

Education

Bachelor’s Degree in Counseling, Social Work, or related field

Five years of crisis experience

Job description

Who We Are

Santé Group Companies prides itself in being a leader in community-based behavioral and mental health services. Our track record of innovation and growth reflects our ability to deliver diverse and highly individualized services. We have a passion for providing empathetic and potentially life‑saving care to help individuals heal, recover, and thrive, as well as live their lives in a manner that allows them to fully integrate in the community. The Santé Group aspires to create an organization that places value on collaboration, innovation, creativity, and inclusiveness. To achieve this success, it is essential that all members of our organization feel secure, welcome, and respected. All members of our organization have a responsibility to uphold these values.

What We’re Looking For

Santé is seeking a Full‑time Phone Counselor (in office) Monday to Friday, 4pm‑12am to join our team in Easton, Maryland. As a Phone Counselor, you will triage at‑risk clients facing urgent or crisis situations requiring immediate attention via telephone or chat modalities by evaluating needs, assessing risks, providing goal‑directed counseling and crisis planning, and supporting clients through the crisis response system (CRS) process until discharge.

What You’ll Do

• Conduct lethality assessments and dispatch appropriate resources (Police, EMS, and/or agency’s mobile crisis team when needed)
• Communicate with clients through live chat and making follow‑up calls to substance abuse clients
• Deescalate clients in crisis over the phone and complete environmental risk and safety assessments
• Develop appropriate and realistic crisis plans, to include follow‑up tasks depending on nature and severity of client symptoms
• Complete documentation in an accurate and thorough manner
• Educate individuals about mental health, substance abuse, and available community resources, including the agency’s services
• Abide by all federal, state, and local laws and regulations related to confidentiality and protected health information

What We Require

• Bachelor’s Degree in Counseling, Social Work, or related field of study or at least five (5) years of crisis experience

What You’ll Get

• Hourly Range $19.50 – $23.50
• Opportunities for career growth, training and professional development
• Smart, passionate, and engaged coworkers

Disclaimers

We believe that diversity of background and experience makes for better problem‑solving and collaboration, which is why we are dedicated to adding new perspectives to the team. Even more important than your resume is a positive attitude, a passion for making an impact, a personal desire to grow, and the ability to help individuals heal, recover, and thrive.

The Santé Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job. The Santé Group participates in E‑Verify.