Impactful Success Coach - Benefit Bridge Program

Harbor; Toledo (AR); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) match

Paid time off

Tuition reimbursement

Clinical supervision hours

Job summary

Harbor is seeking a Success Coach to join the Ohio Means Jobs Lucas County team. This position serves as a Competent Provider with lived experience, delivering professional support services to participants and their families enrolled in the Benefits Bridge Program.

The Success Coach assists individuals and families in navigating benefit cliffs, provides employment-related support, and connects participants to community resources based on their individualized service plans.

Qualifications

• High School Diploma or GED required, associate's degree or higher preferred.
• Present and/or past experience receiving public assistance (e.g., childcare assistance, SNAP, OWF).
• Must obtain EMPath Certificate within 120 days of hire.
• Ability to help clients achieve and maintain functioning and self-sufficiency.
• Own experiences with public assistance to relate to participants.
• Proficient and accurate in computer use, including Microsoft Word.
• EMPath Certificate must maintain CE requirements for renewal.
• Willing to work nights and weekends when needed.
• Valid driver's license, acceptable driving record, and proof of insurance.

Responsibilities

• Uses lived experience to support participants on an ongoing basis.
• Completes comprehensive assessments, bridge scores, and service plans.
• Refers and supports attendance at financial literacy trainings and related courses.
• Provides direct services, maintains weekly contact, and monitors goals.
• Assists in documentation to determine eligibility for community resources.
• Acts as advocate to secure needed services for participants.
• Attends or leads Care Team meetings and shares progress updates.
• Links participants to financial literacy resources and centers.

Skills

Public assistance experience

MS Word

Advocacy

Empathy / coaching

Education

High School Diploma or GED

Associate's degree preferred

EMPath Certificate

Tools

Microsoft Word

Job description

Harbor is seeking a Success Coach to join the Ohio Means Jobs Lucas County team. This position serves as a Competent Provider with lived experience, delivering professional support services to participants and their families enrolled in the Benefits Bridge Program.

The Success Coach assists individuals and families in navigating benefit cliffs, provides employment-related support, and connects participants to community resources based on their individualized service plans.