Impactful Residential Services Manager – Portland Metro

ALSO; Gresham (OR); On-site; USD 49,000 - 58,000; Full time

Job summary

Advocates for Life Skills & Opportunity (ALSO) in Portland Metro is seeking a Services Manager for Residential programs to lead and develop a team delivering 24‑hour supports in a home setting. You’ll ensure high‑quality, person‑centered services, regulatory compliance, and collaboration across departments to create safe, inclusive supports.

The role emphasizes leadership development, staffing, onboarding, and performance management, with an emphasis on upholding ALSO values and the mission to

Qualifications

• Experience supporting people with intellectual and/or developmental disabilities.
• Supervisory or leadership experience or demonstrated readiness for leadership.
• Strong understanding of person-centered practices.
• Ability to manage competing priorities and respond to on‑call needs.
• Valid driver’s license and ability to travel within the Portland Metro area.
• 6 months of service at ALSO, completed training for current role and in good performance standing.
• Clear pathways for career growth and leadership development.
• Opportunity to expand scope, influence, and operational experience.
• Supportive, collaborative leadership culture.
• Mission-driven work that makes a meaningful impact.

Responsibilities

• Lead, coach, and support Lead Support Professionals and Direct Support Professionals.
• Foster a positive, accountable, and inclusive team culture aligned with ALSO values.
• Support recruitment, onboarding, training, and performance management.
• Ensure appropriate staffing coverage and on‑call response.
• Oversee day-to-day operations of the Alpine residential program.
• Ensure services remain person-centered, rights‑based, and trauma‑informed.
• Support individualized service plans and outcomes.
• Collaborate with Behavior Supports, Nursing, QI, AR, Finance and other partners.
• Maintain compliance with licensing requirements, policies, and organizational standards.
• Complete audits, documentation reviews, and corrective actions as needed.
• Serve as a liaison between advocates, leadership, and interdisciplinary teams.
• Communicate clearly with internal and external partners.
• Participate in leadership meetings and continuous improvement efforts.

Skills

People management

Leadership

Person-centered care

On-call readiness

Driver's license

Travel within Portland

ALSO tenure

Job description

Advocates for Life Skills & Opportunity (ALSO) in Portland Metro is seeking a Services Manager for Residential programs to lead and develop a team delivering 24‑hour supports in a home setting. You’ll ensure high‑quality, person‑centered services, regulatory compliance, and collaboration across departments to create safe, inclusive supports.

The role emphasizes leadership development, staffing, onboarding, and performance management, with an emphasis on upholding ALSO values and the mission to