Impactful Resident Services Front Desk Liaison

Careers In Nonprofits; Washington (District of Columbia); On-site; USD 44,000 - 47,000; Full time

Job summary

Careers In Nonprofits is seeking a Community & Building Liaison for our Social Services Nonprofit in Washington, DC. This on-site, full-time role requires managing the front desk, resident inquiries, and program support with a trauma-informed, survivor-centered approach.

The position works 3:00pm–11:00pm, reports to the Lead Community & Building Liaison, and supports safety, events, and documentation across Residential Programs. Bonus points for bilingual candidates.

Qualifications

• 2 years of experience in customer service, hospitality, or related field.
• High school diploma or equivalent.
• Ability to work in a team and alone for extended periods.

Responsibilities

• Delivers superior customer service by managing the front desk and resident inquiries, providing assistance or solutions, and escalating as needed.
• Receives and directs incoming calls and inquiries, coordinating with departments.
• Ensures safety and security of residents and building; monitors cameras and follows protocols.
• Collaborates with Residential Programs and Property Management to address resident matters with trauma-informed approach.
• Triages and follows incident reporting and emergency procedures; acts as point of contact during emergencies.
• Coordinates front desk logs, mail, packages, and donations; notifies staff and residents as required.
• Maintains detailed documentation for residents and incidents; supports events engaging residents.

Skills

Customer service

Front desk

De-escalation

Trauma-informed care

Multilingual

Education

High school diploma

Tools

MS Office Suite

Project management tools

Office equipment

Job description

Careers In Nonprofits is seeking a Community & Building Liaison for our Social Services Nonprofit in Washington, DC. This on-site, full-time role requires managing the front desk, resident inquiries, and program support with a trauma-informed, survivor-centered approach.

The position works 3:00pm–11:00pm, reports to the Lead Community & Building Liaison, and supports safety, events, and documentation across Residential Programs. Bonus points for bilingual candidates.