Community & Building Liaison

Careers In Nonprofits; Washington (District of Columbia); On-site; USD 44,000 - 47,000; Full time

Job summary

Careers In Nonprofits is seeking a Community & Building Liaison for our Social Services Nonprofit in Washington, DC. This on-site, full-time role requires managing the front desk, resident inquiries, and program support with a trauma-informed, survivor-centered approach.

The position works 3:00pm–11:00pm, reports to the Lead Community & Building Liaison, and supports safety, events, and documentation across Residential Programs. Bonus points for bilingual candidates.

Qualifications

• 2 years of experience in customer service, hospitality, or related field.
• High school diploma or equivalent.
• Ability to work in a team and alone for extended periods.

Responsibilities

• Delivers superior customer service by managing the front desk and resident inquiries, providing assistance or solutions, and escalating as needed.
• Receives and directs incoming calls and inquiries, coordinating with departments.
• Ensures safety and security of residents and building; monitors cameras and follows protocols.
• Collaborates with Residential Programs and Property Management to address resident matters with trauma-informed approach.
• Triages and follows incident reporting and emergency procedures; acts as point of contact during emergencies.
• Coordinates front desk logs, mail, packages, and donations; notifies staff and residents as required.
• Maintains detailed documentation for residents and incidents; supports events engaging residents.

Skills

Customer service

Front desk

De-escalation

Trauma-informed care

Multilingual

Education

High school diploma

Tools

MS Office Suite

Project management tools

Office equipment

Job description

Do you have 2 years of customer service or front desk experience?

Are you passionate about helping survivors of domestic and sexual violence?

We are currently in search of a Community & Building Liaison for a Social Services Nonprofit. The position is On-site in Washington, DC. This is a full-time, permanentposition.

ORGANIZATION TYPE: Social Services Nonprofit

LOCATION: Washington, DC (On-site)

POSITION TITLE: Community & Building Liaison

SCHEDULE: Full time (3:00pm — 11:00pm)

DURATION: Permanent

HOURLY RATE: $21.86/hour

Is This Your Dream Job?The Community & Building Liaison will report to the Lead Community & Building Liaison and will be responsible for delivering resident and guest services while creating a community of safety, care, and inclusivity. This is an integral and collaborative member of the organization’s Residential Programs team and is ideal for a responsive, self-starter who can work independently.

Our Ideal Candidate:

• · 2 years of experience working in customer service, hospitality, or a related field
• · High school diploma or equivalent
• · Prior experience working within a team environment while also being comfortable working alone for extended periods
• · Proficiency in project management tools, MS Office Suite, and office equipment
• · Familiar with de-escalation and conflict navigation techniques
• · Experience with domestic and sexual violence and/or housing and homelessness services, and trauma-informed care a plus
• · Bi/multi-lingual ability a plus

How You Will Spend Your Day:

Direct Service

• · Delivers superior customer service by managing the front desk, handing resident inquiries with care, providing assistance or solutions, and/or escalating questions and issues to the appropriate team member or department.
• · Receives and directs incoming calls and inquiries, coordinating with appropriate departments and teams as needed.
• · Ensures the safety and security of residents and the building, monitoring security cameras for activity and following visitor and check-in protocols.
• · Works collaboratively with the Residential Programs and Property Management teams to resolve resident matters through a trauma-informed and customer service lens.
• · Triages and follows the organization’s incident reporting and emergency procedures.
• · Serves as a point of contact during emergency situations, coordinating with local authorities and ensuring the safety and wellbeing of residents and staff.
• · Coordinates, manages, and organizes front desk logs, mail and package delivery, and programs donations. Ensures proper notification and distribution to staff and residents.
• · Maintains accurate, detailed, and timely documentation for individual residents, resident interactions, and incidents.
• · Supports the execution of events and activities that engage residents and foster a sense of community.

Program Support

• · Implements standard operating procedures as a key member of the Community & Building Liaison team.
• · Supports the tracking of identified metrics for the Residential Programs team following identified processes.
• · Consistently applies the organization’s model and program policies and procedures for effective service delivery.
• · Understands grant requirements and helps to ensure program and service delivery balances grant requirements and the organization’s trauma-based, survivor-informed values. Helps to ensure program and service compliance with federal, state, and local confidentiality and victim services laws and regulations.
• · Works in partnership with program management and program staff to support detailed recordkeeping and ensure the accuracy of files, fostering an organized and transparent system that facilitates efficient retrieval and utilization of essential information.

Internal Customer Service

• · Maintains effective working relationships with all employees. Demonstrates a great degree of discretion, flexibility, and cooperation.
• · Models the organization’s standard of understanding, sensitivity, and responsiveness to cultural differences in the organization’s service and employee population.
• · Masters, communicates, and models the organization’s values.

For more information about Careers In Nonprofits and our other available opportunities and workshops, please visit our website at www.careersinnonprofits.com.

Careers In Nonprofits is an equal opportunity employer. Empowered by the #ILoveMyJob mission, we celebrate diversity and are committed to creating an inclusive work environment within the nonprofit sector.

Due to the high volume of applications we receive, we regretfully can only respond to those candidates who best meet the requirements of a specific position or whose backgrounds are generally applicable to our client base. Please rest assured that we retain all candidate information for possible future matches, even if you do not hear from us in regard to your application in response to this ad.