Program Support Specialist: Front Desk & Case Management

St Francis House; Boston (MA); Sur place; USD 30 000 - 33 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Paid time off

401(k) with match

Life & disability insurance

Résumé du poste

St. Francis House, located in downtown Boston, seeks a Program Assistant to support the case management team and front desk operations. The role focuses on coordinating daily patient flow, documenting services, and ensuring smooth administrative processes in a fast-paced environment.

Ideal candidates will have strong Microsoft Office skills, experience with HMIS systems, and a commitment to trauma-informed, person-centered care for individuals experiencing homelessness.

Qualifications

• High School diploma or equivalent.
• Bilingual in Spanish or Haitian Creole strongly preferred.
• Experience providing direct services to homeless individuals.
• Experience providing office management/administrative support in a fast-paced setting.
• Proficient in Microsoft Office platforms (Outlook, Teams, Word, Excel, and Power Point).

Responsabilités

• Welcomes guests and determines appointment needs.
• Manages front desk communications and updates case management staff.
• Maintains organized, safe waiting area.
• Coordinates with external agencies and teams.
• Prepares intake packets and privacy forms for new enrollments.
• Supports managers with invoices and purchasing.
• Ensures forms are available in multiple languages.

Connaissances

MS Office

HMIS databases

Spanish/Creole

Customer service

Communication

Teamwork

Organizational skills

Problem-solving

Formation

High School diploma

Outils

DND Warehouse

Client Track

ETO

Microsoft Teams

Multi-line phones

Gridium

Description du poste

St. Francis House, located in downtown Boston, seeks a Program Assistant to support the case management team and front desk operations. The role focuses on coordinating daily patient flow, documenting services, and ensuring smooth administrative processes in a fast-paced environment.

Ideal candidates will have strong Microsoft Office skills, experience with HMIS systems, and a commitment to trauma-informed, person-centered care for individuals experiencing homelessness.