Impactful Program Support Specialist

Evolving Solution Services; Agawam (MA); On-site; USD 20,000 - 22,000; Full time

Job summary

Baroco Corporation in Agawam, MA seeks a Program Support Assistant to provide essential administrative and reception support for daily site operations. You will be a key contact for staff, clients, and partners, maintaining records and aiding program coordination.

The role requires a High School Diploma (Bachelor’s preferred) and at least 2 years of relevant experience, with strong English communication, organizational skills, and proficiency in standard office software.

Qualifications

• High School Diploma required; Bachelor’s degree preferred.
• Minimum of 2 years of administrative or related experience preferred.
• Strong communication skills in English (bilingual preferred).
• Proficiency in word processing and general computer applications.
• Strong organizational, multitasking, and time management abilities.
• Attention to detail and ability to work independently.

Responsibilities

• Answer and route incoming calls in a professional and timely manner.
• Maintain inventory of office and program supplies; coordinate ordering and billing.
• Prepare and distribute mail in accordance with organizational procedures.
• Keep schedules, records, and tracking lists accurate and up to date.
• Provide typing and administrative support, prioritizing program needs.
• Track and maintain client attendance records.
• Input staff attendance and ensure required signatures prior to submission.
• Coordinate and schedule initial interviews following established processes.
• Conduct monthly follow-ups with applicants to confirm continued interest.
• Support end-of-month administrative processes in collaboration with program staff.
• Attend required meetings, trainings, and maintain consistent attendance.
• Uphold company policies, including professional conduct, appearance, and attendance standards.
• Foster positive working relationships with staff, clients, and external contacts.
• Perform additional administrative tasks and errands as needed

Skills

Strong communication

Word processing

Time management

Attention to detail

Education

High School Diploma

Bachelor’s degree preferred

Tools

Word processing

General computer applications

Job description

Baroco Corporation in Agawam, MA seeks a Program Support Assistant to provide essential administrative and reception support for daily site operations. You will be a key contact for staff, clients, and partners, maintaining records and aiding program coordination.

The role requires a High School Diploma (Bachelor’s preferred) and at least 2 years of relevant experience, with strong English communication, organizational skills, and proficiency in standard office software.