Impactful Program Manager - Youth Crisis Intervention

Eliot Community Human Services, Inc.; Lynn, Northern (MA, KY); Hybrid; USD 90,000 - 95,000; Full time

Benefits offered by this job

Generous Paid Time Off

Comprehensive Benefits

Retirement Savings • 401(k)

Wellness & Family Support

Financial Security • Life insurance

Professional Growth

Job summary

Eliot Community Human Services, Inc. is seeking a Program Manager for its Community Behavioral Health Center’s Youth Mobile Crisis Intervention (YMCI) team in Lynn, MA.

You will lead a 24/7 mobile crisis response for youth and families, ensuring a strengths-based, child-centered approach in the least restrictive setting. You will supervise Masters and Bachelor’s level clinicians and Family Partners, coordinate with community providers, and ensure integrated entry points for youth services.

Qualifications

• Master’s degree in Social Work, Psychology, or related field with corresponding independent licensure.
• At least four years of clinical experience.
• At least two years in a supervisory role.
• Experience providing behavioral health and crisis services to youth and families, with knowledge of MA services.
• Valid driver’s license and reliable transportation.

Responsibilities

• Train, assist and monitor staff in wraparound and crisis intervention practices.
• Coach staff in crisis assessment and safety planning, emphasizing family engagement.
• Ensure linkage to community-based treatment options to minimize out-of-home placements.
• Build relationships with youth and family service providers to strengthen referrals.
• Maintain single entry point for youth behavioral health services within Eliot.
• Serve as liaison between Youth MCI and CSA; supervise CSA staff and monitor referrals.

Skills

Supervisory experience

Crisis services

Leadership

Staff training

Community collaboration

Education

Master’s degree in Social Work / Psychology or related field

Job description

Eliot Community Human Services, Inc. is seeking a Program Manager for its Community Behavioral Health Center’s Youth Mobile Crisis Intervention (YMCI) team in Lynn, MA.

You will lead a 24/7 mobile crisis response for youth and families, ensuring a strengths-based, child-centered approach in the least restrictive setting. You will supervise Masters and Bachelor’s level clinicians and Family Partners, coordinate with community providers, and ensure integrated entry points for youth services.