Impactful Multichannel Customer Service Advisor

Danaher; Coralville (IA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401(k)

Job summary

Integrated DNA Technologies (IDT), part of Danaher, is seeking a Customer Service Advisor in Coralville, IA, on-site. You will provide multichannel support across the order-to-cash cycle, handle order changes, status updates, and delivery inquiries, contributing to timely, accurate service.

The role requires an Associate’s degree with 1+ year of customer service experience; strong computer skills, including Microsoft Office, and familiarity with SAP or Salesforce is a plus.

Qualifications

• Associate’s degree with 1+ years of customer service experience.
• Excellent computer skills (including Microsoft Office applications and typing).
• Bachelor’s degree is a plus.
• Previous experience with SAP or Salesforce.

Responsibilities

• Provide multichannel customer support throughout the order-to-cash cycle.
• Answer inquiries regarding order placement and fulfillment, including changes, status, and delivery.

Skills

Customer service

Microsoft Office

Typing

Education

Associate’s degree

Bachelor’s degree

Tools

SAP

Salesforce

Job description

Integrated DNA Technologies (IDT), part of Danaher, is seeking a Customer Service Advisor in Coralville, IA, on-site. You will provide multichannel support across the order-to-cash cycle, handle order changes, status updates, and delivery inquiries, contributing to timely, accurate service.

The role requires an Associate’s degree with 1+ year of customer service experience; strong computer skills, including Microsoft Office, and familiarity with SAP or Salesforce is a plus.