On-site Multichannel Customer Care Specialist

Radiometer; Coralville (IA); Sur place; USD 29 000 - 32 000; Plein temps

Avantages offerts par ce poste

Medical/dental/vision insurance

401(k) plan

Paid time off

Résumé du poste

Integrated DNA Technologies (IDT) in Coralville, IA is seeking a Customer Service Advisor to provide multichannel support across the order-to-cash cycle. This on-site role reports to the Manager of Customer Service and is part of the Customer Service & Support team.

Candidates should have an Associate’s degree with 1+ year of CS experience; strong Microsoft Office skills and typing ability; a Bachelor’s degree is preferred; experience with SAP or Salesforce is a plus.

Qualifications

• Associate’s degree with 1+ years of customer service experience
• Excellent computer skills (including Microsoft Office applications and proficiency in typing)
• Bachelor’s degree
• Previous experience with SAP or Salesforce

Responsabilités

• Enhance customer satisfaction and promote customer loyalty by providing timely and accurate customer support
• Demonstrate channel versatility and aptitude on multiple customer communication channels
• Evaluate the customer’s issue and navigate between multiple systems to accurately serve customers and provide informed responses

Connaissances

Customer service

Microsoft Office

Typing

Formation

Associate’s degree

Bachelor’s degree

Outils

SAP

Salesforce

Description du poste

Integrated DNA Technologies (IDT) in Coralville, IA is seeking a Customer Service Advisor to provide multichannel support across the order-to-cash cycle. This on-site role reports to the Manager of Customer Service and is part of the Customer Service & Support team.

Candidates should have an Associate’s degree with 1+ year of CS experience; strong Microsoft Office skills and typing ability; a Bachelor’s degree is preferred; experience with SAP or Salesforce is a plus.