Customer Service Advisor

Danaher; Coralville (IA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401(k)

Job summary

Integrated DNA Technologies (IDT), part of Danaher, is seeking a Customer Service Advisor in Coralville, IA, on-site. You will provide multichannel support across the order-to-cash cycle, handle order changes, status updates, and delivery inquiries, contributing to timely, accurate service.

The role requires an Associate’s degree with 1+ year of customer service experience; strong computer skills, including Microsoft Office, and familiarity with SAP or Salesforce is a plus.

Qualifications

• Associate’s degree with 1+ years of customer service experience.
• Excellent computer skills (including Microsoft Office applications and typing).
• Bachelor’s degree is a plus.
• Previous experience with SAP or Salesforce.

Responsibilities

• Provide multichannel customer support throughout the order-to-cash cycle.
• Answer inquiries regarding order placement and fulfillment, including changes, status, and delivery.

Skills

Customer service

Microsoft Office

Typing

Education

Associate’s degree

Bachelor’s degree

Tools

SAP

Salesforce

Job description

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Integrated DNA Technologies (IDT), one of Danaher’s (https://danaher.com/our-businesses) 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.

Our team at Integrated DNA Technologies (IDT), is united by a commitment to collaboration and scientific excellence, building on a strong foundation of innovation, expertise, and reliability. Guided by our vision to help researchers rapidly move from the lab to life-changing advances, we work closely with global partners to accelerate progress and genomics breakthroughs across fields like cancer, infectious disease, rare genetic disorders, and more. At IDT, you’ll be part of a culture rooted in continuous learning and improvement- where your growth fuels our mission to accelerate the pace of genomics and helps shape a healthier, brighter future for all.

Learn about the Danaher Business Syste m which makes everything possible.

The Customer Service Advisor is responsible for providing multichannel customer support throughout the order to cash cycle. Associates in this role are accountable for answering inquiries regarding order placement and fulfillment, including order changes, order status, and delivery status.

This position reports to the Manager, Customer Service and is part of Customer Service & Support team located in Coralville, IA and will be an on-site role.

In this role, you will have the opportunity to:

• Enhance customer satisfaction and promote customer loyalty by providing timely and accurate customer support

• Demonstrate channel versatility and aptitude on multiple customer communication channels

• Evaluate the customer’s issue and navigate between multiple systems to accurately serve customers and provide informed responses

The essential requirements of the job include:

• Associate’s degree with 1+ years of customer service experience

• Excellent computer skills (including Microsoft Office applications and proficiency in typing)

It would be a plus if you also possess previous experience in:

• Bachelor’s degree

• Previous experience with SAP or Salesforce

The hourly range for this role is $21.00 - $23.00. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

For more information, visit www.danaher.com.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

The U.S. EEO posters are available here (http://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

For candidates who are based outside of New York City or who are applying for roles outside of New York City, for more information about conditions of any job offer please click here (https://jobs.danaher.com/global/en/notice-to-us-candidates-based-in/applying-for-roles-outside-nyc) .

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:1-202-419-7762 or [e-mail].