Impactful Monitoring & QA Program Manager

HIAS; Silver Spring, New York (MD, NY); Híbrido; USD 75.000 - 90.000; Jornada completa

Descripción de la vacante

HIAS is hiring a Program Manager, Monitoring and Quality Assurance to lead monitoring activities for PC programs across HIAS affiliates. This role coordinates site visits, desk reviews, and reporting to ensure program quality, compliance, and effective service delivery.

Based in Silver Spring, MD or NYC, with remote options for certain locations. Requires 6–8 years of relevant experience and strong knowledge of ORR requirements. Travel 3–6 times/year; salary $75,000–$90,000.

Formación

• Undergraduate degree required; Master’s degree preferred.
• 6-8 years of relevant work experience.
• Knowledge of the U.S. Refugee Admissions Program strongly preferred, including wraparound services.
• Familiarity with ORR eligibility docs and PC programs (Intensive Case Management, GAPS, Direct Client Assistance).
• Experience at a national resettlement agency or local resettlement provider.
• Proficiency with Microsoft 365 (SharePoint, Teams, Excel, PowerPoint, Word).
• Well-organized, detail-oriented; able to work under pressure and meet deadlines.
• Excellent verbal and written communication; ability to produce comprehensive reports post-visit.
• Strong interpersonal skills to maintain relationships with HIAS affiliates.
• Excellent organizational skills; ability to manage multiple priorities.
• Ability to travel within the U.S. 3–6 times/year.
• Authorized to work in the United States.

Responsabilidades

• Leads planning of yearly monitoring schedule with Resettlement & Integration staff.
• Coordinates affiliate monitoring site visit logistics, including visit prep, file upload, and reporting.
• Performs monitoring on-site or remotely, including home visits and file reviews.
• Coordinates desk monitoring for new affiliates or follow-up monitoring.
• Liaises with ORR during HQ and affiliate monitoring activities.
• Tracks findings and corrective actions; coordinates targeted trainings.
• Collaborates with Grants Administration to plan financial monitoring.
• Updates Monitoring Reports and tools as new ORR guidance arrives.
• Performs other duties as assigned.

Educación

Undergraduate degree required; Master’s degree preferred

Herramientas

Microsoft 365

SharePoint

MS Teams

Excel

PowerPoint

Word

Descripción del empleo

HIAS is hiring a Program Manager, Monitoring and Quality Assurance to lead monitoring activities for PC programs across HIAS affiliates. This role coordinates site visits, desk reviews, and reporting to ensure program quality, compliance, and effective service delivery.

Based in Silver Spring, MD or NYC, with remote options for certain locations. Requires 6–8 years of relevant experience and strong knowledge of ORR requirements. Travel 3–6 times/year; salary $75,000–$90,000.