Intake Specialist

Cesar Ornelas Law; El Paso (TX); On-site; USD 20,664,000 - 34,440,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Long-term Disability- 100% Employer

Basic Life Insurance- 100% Employer

Multiple team building and networking

Job summary

Cesar Ornelas Law in El Paso, TX is seeking an Intakes Specialist to manage new client intake and discovery in a fast-paced call center environment. This role requires exceptional organizational and communication skills, call center experience, bilingual English/Spanish, and the ability to handle 150–200 calls per day while maintaining client confidentiality.

You will guide potential clients through screening, assist with initial applications and updates, and support the firm in delivering

Qualifications

• Experience in call centers or customer service is required.
• Strong organizational and communication skills.
• Bilingual English/Spanish required.

Responsibilities

• Guide potential clients through a screening process to determine eligibility and invite them to become a client.
• Assist clients in completing initial applications and updates for SSA submission.
• Handle 150–200 calls per day in a professional inbound/outbound call center.
• Maintain a minimum call quality score of 90%.
• Maintain detailed records of client interactions and concerns.

Skills

Call center experience

Excellent communication

Active listening

Bilingual English/Spanish

Organization

Multitasking

Confidentiality

Empathy

Tools

VoIP tools

Intake software

Job description

Intakes Specialist

Job Description

Cesar Ornelas Law is looking for a dynamic, self-motivated, socializer, that knows how to make connections in the community and can empathize with potential new clients.

The Intakes Specialist will handle various tasks related to new client processing and discovery. This position will be working nights and/or weekends as needed.

Qualifications

• Must have excellent organizational and communication skills
• Call center and customer service experience
• Strong people skills
• Excellent telephone, communication, and active listening skills
• Ability to meet performance standards
• Familiarity with intake software or call center platforms
• Multi-tasking skills and the ability to work well under pressure
• Detail oriented
• Excellent spelling and grammar
• Problem analysis and problem-solving
• Self-motivated, self-disciplined, able to work with little supervision
• Reliability and dependability
• Ability to work in fast paced environment
• Ability to work in a confidential environment always maintaining client confidentiality
• Strong organizational and time management skills
• Comfortable with phone, headset, and VoIP tools
• Accepts new ideas and challenges and is highly motivated
• Bilingual (English & Spanish)

Responsibilities

• In a call center environment, you will guide potential clients through a screening process (triage) to determine eligibility for SSD/SSI and if eligible, invite them to become a client
• You will assist clients in the completion of initial applications as well as addendums and updates for submission to the Social Security Administration
• Take 150 – 200 calls per day in a professional inbound/outbound call center environment
• Be expected to maintain a minimum call quality score of 90%
• Consistently build the client relationship and confidence in our firm with every client interaction while proactively contacting clients to ensure the relationship is maintained
• Solve problems and maintain confidentiality
• Keep updated records and detailed documentation of client interactions, concerns, and
• Use good judgment to discern what issues may be urgent and need a manager’s or director’s attention immediately
• General administrative work and errands
• Initiate and be willing to take on responsibilities beyond the scope of the job description
• Promote Cesar Ornelas Law and keep our values top of mind
• Various projects and duties as assigned

Benefits Include

• Medical
• Dental
• Vision
• Long-term Disability- 100% Employer covered
• Basic Life Insurance- 100% Employer covered
• Multiple team building and professional networking opportunities

Work Environment

The main goals of the firm are to grow and have satisfied clients. Although not directly responsible for either, this role plays a crucial part in the attitude and perception of both our internal and external audience.

When you join a firm like Cesar Ornelas law you are joining a team of like-minded professionals dedicated to getting the best outcome for our clients.

We keep the future of our staff top of mind by furthering their careers through training and education as well as developing various goals to promote from within to create a long-lasting tenure.