Impactful Income Maintenance Caseworker - Help Families Thrive

Alamance County Government; Raleigh (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

Alamance County Government is seeking an Income Maintenance Caseworker to interview clients, determine eligibility for vital assistance, and maintain accurate case records to help families achieve stability.

You will support clients through challenging times, coordinate with resources, and manage an active caseload while following policy guidelines, with potential reallocation depending on funding.

Qualifications

• Graduation from high school and three years of paraprofessional, clerical, or other public contact experience that included negotiating, interviewing, explaining information, the gathering and compiling of data, the analysis of data, and/or the performance of mathematical or legal tasks; or
• Graduation from high school and two years of paraprofessional, clerical, or other public contact experience that included negotiating, interviewing, explaining information, gathering and compiling data, analysis of data, and/or performance of mathematical or legal tasks, with at least one year of such experience in an income maintenance program; or
• Graduation from an accredited associate degree program in Human Services Technology, Social Services Associate, Paralegal Technology, Business Administration, Secretarial Science, or a closely related curriculum; or an equivalent combination of training and experience.

Responsibilities

• Conduct interviews with clients to understand their situation and determine their eligibility for vital assistance programs.
• Verify, document and key information to ensure services are delivered accurately and per policy guidelines.
• Help clients retain life-sustaining benefits like food and medical assistance by maintaining up-to-date, detailed case records.
• Support and guide people during their most vulnerable moments and connect them to other community resources.
• Manage an active caseload while following policies and procedures that help maximize state and federal support.

Skills

Strong communication

Analytical thinking

Compassion and empathy

Multitasking

Problem solving

Education

High school diploma + 3 years paraprofessional/public contact experience

High school diploma + 2 years paraprofessional/public contact experience with at least 1 year in income maintenance

Associate degree in Human Services Technology or related

Job description

Alamance County Government is seeking an Income Maintenance Caseworker to interview clients, determine eligibility for vital assistance, and maintain accurate case records to help families achieve stability.

You will support clients through challenging times, coordinate with resources, and manage an active caseload while following policy guidelines, with potential reallocation depending on funding.