Sales Support Representative (Remote: Central & East Coast)

Resmed; United States; Remote; USD 37,000 - 41,000; Full time

Benefits offered by this job

Comprehensive health benefits

Paid time off Fifteen days (PTO) in 1

Holidays and caregiver leave

Job summary

ResMed is seeking a highly organized Sales Support Representative for a remote position. Based in Central or Eastern Time Zone, you will support customers in Detroit, Chicago, Dallas, and New York City markets and partner closely with the sales teams.

You will sell ResMed products, execute account strategies, and build strong customer relationships while providing exceptional service and resolving issues efficiently.

Qualifications

• Team player with a strong work ethic and can-do attitude.
• Excellence in virtual communication via webinars and video conferencing.
• Proven experience in collaborative settings to achieve goals.
• Motivated, detail-oriented with accountability for improvement.
• Demonstrated ability to provide excellent service internally and externally.
• Self-starter with leadership qualities.
• Proven ability to build strong customer relationships.

Responsibilities

• Sell ResMed products and solutions to customers in assigned territory or accounts.
• Execute account strategies defined by sales leaders to meet sales objectives.
• Understand customers' business to identify needs and selling opportunities.
• Enhance relationships through virtual visits, demos, and educational programs.
• Coordinate resolution of service incidents and escalate technical issues.
• Document activities in the CRM system.
• Work with Sales Management to evaluate conditions and trends.
• Develop and implement proactive service and support plans with Sales.

Skills

Team player

Virtual communication

Collaborative environment

Detail oriented

Customer service

Job description

Exciting Sales Support Representative Opportunity with Resmed! This remote position is for a highly organized, customer-focused professional who thrives in a fast-paced environment and enjoys partnering closely with sales teams.

Location Requirement: Candidates must be based in the Central or Eastern Time Zone and support customers in the Detroit, Chicago, Dallas, and New York City markets. Please Note: Relocation assistance is not available for this role.

Responsibilities

• The primary role of Sales Support professional is to sell ResMed's products and solutions to customers in an assigned territory and/or with specific accounts.
• Execute account strategy as defined by sales leaders by planning and positioning ResMed products and solutions to attain sales objectives and quota
• Develop an understanding of customers’ business to identify needs and selling opportunities.
• Enhance customer relationships through virtual customer visits, product demonstrations, educational programs, product in-services, and problem resolution.
• Position ResMed products and services adoption to improve customer and patient outcomes.
• Develop, and grow customer relationships within assigned accounts and account managers.
• Ensure quality customer service and experience
• Act as the single point of customer contact to coordinate resolution of service incidents and escalation of technical issues
• Document activities within the Customer Relationship Management (CRM) system.
• Work closely with the Sales Management team in evaluating business conditions and sales trends.
• Develop and implement a proactive plan that involves service and support with Sales Management.

Qualifications & Experience

Required:

• Team player with a strong work ethic and a can-do attitude
• Excellence in all forms of virtual communication with command of product and media presentations, especially via webinars, video conferencing, etc., using a variety of technologies
• Proven experience working in a collaborative environment to achieve individual and team goals.
• Motivated, execution and results focus with accountability for continuous improvement and attention to detail.
• Demonstrated ability to provide excellent service internally and externally
• Self-starter with proven leadership qualities
• Demonstrated ability to develop and build strong customer relationships

Desirable:

• +1 years relevant business experience in B2B sales support; medical device industry experience and knowledge preferred
• BA/BS in a business discipline or equivalent experience

Why Resmed?

• Impact at Scale: Help shape solutions used by millions worldwide.
• Global Reach: Work across regions, teams, and technologies in a truly interconnected ecosystem.
• Career Growth: Thrive in a dynamic, inclusive environment where bold ideas are welcomed.
• Purpose-Driven Work: Join a company committed to improving lives- one breath, one night, one patient at a time.

Join Us! At Resmed, we believe innovation starts with people. We value diversity of thought, agility, and imagination - and we know that building something meaningful takes leaders who are passionate, humble, and technically sharp.

We are shaping the future at Resmed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent.

We work hard to offer holisitic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members.

Employees scheduled to work 30 or more hours per week are eligible for benefits.

This position qualifies for the following benefits package:

• comprehensive medical, vision, dental, and life, AD& D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance.

Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.

Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills.

A reasonable estimate of the current hourly pay range for this position is: $27.64/hr. + TIC.

Joining us is more than saying "yes" to making the world a healthier place. It's discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones.

We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates.

We commit to respond to every applicant.

Resmed (NYSE:RMD, ASX: RMD) creates life-changing health technologies that people love. We’re relentlessly committed to pioneering innovative technology to empower millions of people in more than 140 countries to live happier, healthier lives. Our AI-powered digital health solutions, cloud-connected devices and intelligent software make home healthcare more personalized, accessible and effective. Ultimately, Resmed envisions a world where every person can achieve their full potential through better sleep and breathing, with care delivered in their own home.

Learn more about how we’re redefining sleep health at Resmed.com and follow @Resmed.