Impactful Health & Social Services Case Manager II

DE; Canby Park Estates (DE); On-site; USD 45,000 - 60,000; Full time

Job summary

Department of Health and Social Services (DHSS) in Delaware seeks a Health/Human Service Case Manager II to determine initial and ongoing eligibility for needs-based benefits. You will work with TANF/SNAP vendors, provide case management and counseling, and refer clients to services beyond DSS programs using a trauma-informed approach.

As part of a multidisciplinary team, you will connect vulnerable residents with benefits and community resources, documenting outcomes and coordinating across

Qualifications

• Six months' experience in case management which includes assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individual's human service needs.
• Six months' experience in making recommendations as part of a client's service plan such as clinical treatment, counseling, or determining eligibility for health or human services/benefits.
• Six months' experience in interpreting laws, rules, regulations, standards, policies, and procedures.
• Six months' experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
• Six months' experience in narrative report writing.

Responsibilities

• Interviews client, family, or professional sources to determine the client’s needs for a variety of health and human services which may include employment, job search, and basic skills remediation.
• Develops a comprehensive cost-effective service plan utilizing in-house sources, referrals, contracted providers, or institutions (Service plans may include job training and employability, housing, general public assistance, in-home services and supports or home-delivered meals, de-escalation techniques, peer services, or skill development).
• Conducts ongoing monitoring and assessment of service delivery for optimum quality and efficiency; authorizes and recommends necessary changes and adjustments.
• Maintains comprehensive case records, summaries, statistical and narrative reports, and completes required forms.
• Establishes effective working relationships with clients, family, community, and professional sources.
• Provides guidance and relevant information to connect clients with needed services which may include protective, adoption, and related services.
• Provides information and case coordination on-site, via email or telephone to individuals or groups.
• Supplies information and responses to inquiries regarding services for clients, family, community, and government agencies.
• May provide supportive casework to clients prior to, during, or after hospitalization based on physician diagnosis and recommended treatment.
• Uses automated information systems and computer software to research, review, evaluate, and report on health/human service data.
• Communicates and interacts effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races.
• Performs other related duties as required.

Skills

Case management

Policy interpretation

Data entry & information systems

Narrative reporting

Tools

Automated information systems

Job description

Department of Health and Social Services (DHSS) in Delaware seeks a Health/Human Service Case Manager II to determine initial and ongoing eligibility for needs-based benefits. You will work with TANF/SNAP vendors, provide case management and counseling, and refer clients to services beyond DSS programs using a trauma-informed approach.

As part of a multidisciplinary team, you will connect vulnerable residents with benefits and community resources, documenting outcomes and coordinating across