Case Manager II — Health & Social Services Advocate

State of Delaware; Delaware; On-site; USD 45,000 - 65,000; Part time

Job summary

State of Delaware is seeking a Health/Human Service Case Manager II to join the Division of Social Services’ Change Report Center. You will process client-reported changes and determine ongoing eligibility for programs such as SNAP, Medical Assistance, CHIP, and TANF.

You will provide counseling, case management, and referrals for services beyond DSS. You will work with clients across diverse needs, maintaining records and coordinating with community partners to connect individuals with

Qualifications

• Six months' experience in case management which includes assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individuals human service needs.
• Six months' experience in making recommendations as part of a client's service plan such as clinical treatment, counseling, or determining eligibility for health or human services/benefits.
• Six months' experience in interpreting laws, rules, regulations, standard, policy, and procedures.
• Six months' experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
• Six months' experience in narrative report writing.

Responsibilities

• Interviews client, family, or professional sources to determine the client’s needs for health and human services.
• Develops a comprehensive, cost-effective service plan utilizing in‑house sources, referrals, or providers.
• Conducts ongoing monitoring and assessment of service delivery for quality and efficiency.
• Maintains comprehensive case records, summaries, and required forms.
• Establishes effective working relationships with clients, families, and professionals.

Skills

Interviews client

Develops service plan

Monitoring and evaluation

Case record keeping

Building client relationships

Guidance and referrals

Information sharing

Case coordination

Automated information systems

Cross-cultural communication

Tools

Case management software

Job description

State of Delaware is seeking a Health/Human Service Case Manager II to join the Division of Social Services’ Change Report Center. You will process client-reported changes and determine ongoing eligibility for programs such as SNAP, Medical Assistance, CHIP, and TANF.

You will provide counseling, case management, and referrals for services beyond DSS. You will work with clients across diverse needs, maintaining records and coordinating with community partners to connect individuals with