Impactful Grid Operations Work Manager

Duke Energy Corporation; Garner (NC); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Duke Energy Corporation is seeking an experienced professional to provide advanced work management support for PGO Grid Operations DCC. You will ensure accurate, timely execution of work that supports safety, reliability, storm restoration, and cost management, and you'll coordinate cross-functional workflows to deliver excellent customer service.

This role emphasizes communication, timely billing, and data integrity, with after-hours storm support and a culture of safety and continuous

Qualifications

• High School/GED degree required and two years related work experience.
• Advanced knowledge of work management and reporting processes preferred.
• Hybrid work environment with after-hours storm restoration responsibilities.

Responsibilities

• Maintains excellent customer service to operations, management and customers.
• Collaborates with other work groups to ensure the desired customer experience.
• Ensures efficient workflow across all work groups supported.
• Manages timesheets and payroll-related entries in the time management system.
• Supports emergency response and storm restoration activities.
• Uses MS Office to prepare reports and presentations.

Skills

Customer service

Communication

Team collaboration

Problem solving

Time management

Education

High School/GED

Tools

Microsoft Office

Job description

Duke Energy Corporation is seeking an experienced professional to provide advanced work management support for PGO Grid Operations DCC. You will ensure accurate, timely execution of work that supports safety, reliability, storm restoration, and cost management, and you'll coordinate cross-functional workflows to deliver excellent customer service.

This role emphasizes communication, timely billing, and data integrity, with after-hours storm support and a culture of safety and continuous