Eligibility Determinations Administrative Support Assistant

State of Iowa; Cedar Rapids, Iowa (IA, LA); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement plans

Flexible spending accounts

Life insurance

Employee assistance program

Employee discount programs

Job summary

The State of Iowa's Iowa Health and Human Services department seeks an Eligibility Determinations Administrative Support Assistant to join the Linn County office, Monday–Friday, 8 am–4:30 pm. The role emphasizes organization, teamwork, and providing essential clerical and customer service support.

New hires start at a base salary of $17.64 hourly ($36,691.20 annually). The position includes benefits, background checks, and opportunities for growth within a values-driven state agency.

Qualifications

• One year of full-time office/clerical experience.
• A mix of education and experience may satisfy requirements.
• Experience as Administrative Support Assistant 1 in state service is a plus.
• Background check is required.

Responsibilities

• Coordinate operations and manage supplies to keep the office running smoothly.
• Provide friendly, professional assistance to customers and staff in person or by phone.
• Handle documents: scanning, indexing, uploading, and distributing mail.
• Support team members with routine administrative tasks and backup as needed.
• Stay informed on policies and procedures through training.

Skills

Organization

Attention to detail

Task prioritization

Communication

Customer service

Microsoft Office

Dependability

Confidentiality

Travel flexibility

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Windows navigation

Job description

Are you organized, detail-oriented, and passionate about helping others? The Iowa Department of Health & Human Services (HHS) is looking for an Eligibility Determinations Administrative Support Assistant (Job Classification: Administrative Support Assistant 2) to provide essential clerical and customer service support in our Linn County office Monday – Friday from 8 am – 4:30 pm. This role is perfect for someone who enjoys variety, teamwork, and making a difference in their community.

Note: New hires will start at the base salary of $17.64 hourly, $1,411.20 biweekly, $36,691.20 annually.

What You’ll Do

• Keep our office running smoothly by coordinating operations and managing supplies.
• Provide friendly, professional assistance to customers and staff—both in person and over the phone.
• Handle important documents: scanning, indexing, uploading, and distributing mail and correspondence.
• Support team members with administrative tasks and step in as backup when needed.
• Stay informed on policies and procedures through training and meetings.

What We’re Looking For

• Strong organizational skills and attention to detail.
• Ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Excellent communication and customer service skills.
• Proficiency with MicrosoftWord, Excel, Outlook, and navigating Windows.
• Dependable attendance and commitment to confidentiality.
• Occasional travel to assist other offices.

Why Join Us?

• Meaningful Work: Help connect Iowans to vital health and human services.
• Work-Life Balance: Enjoy a predictable Monday–Friday schedule.
• Growth Opportunities: Access to training and development programs.
• Comprehensive Benefits: Health insurance, retirement plans, paid time off, and more! See below for more information.

Working for the State of Iowa comes with its perks. In addition to a competitive salary, you'll enjoy a comprehensive benefits package designed to support your well-being and professional growth:

• Health, Dental, and Vision Coverage:Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage!
• Paid Time Off:Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).
• Retirement Plans:Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).
• Flexible Spending Accounts:Take advantage of flexible spending accounts for medical and dependent care expenses.
• Insurance Coverage:Benefit from life insurance and free long-term disability insurance for added peace of mind.
• Employee Assistance Program:Access resources and support through our Employee Assistance Program for personal and professional challenges.
• Employee Discount Programs:Enjoy discounts on a variety of goods and services through our employee discount programs.

Background Checks

Applicants will be required to complete a background check to be considered for this position.

The State of Iowa is an EEO/AA Employer

HHS values those with “lived experience” and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired – Relay Iowa 1-800-735-2942 TDD).

E-Verify and Right to Work

The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov.

All work performed on behalf of Iowa Health and Human Services must occur in the State of Iowa.

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

1. One year of full-time work experience in general office, clerical, data entry/processing, or related work.
2. A total of one year of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
3. Current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 1.

Within a period of time after hire, as determined by the appointing authority, employees in this class may be required to type at least 40 WPM net as demonstrated by the completion of a typing examination.