Impactful Eligibility & Benefits Technician

State-of-Missour; Hermitage (MO); On-site; USD 38,000 - 52,000; Full time

Job summary

The State of Missouri's Family Support Division seeks a Benefit Program Technician to serve at the Hermitage Resource Center in Hermitage, MO. The role focuses on helping Missouri citizens access food, medical, financial, and nutritional assistance to live safe, healthy lives.

You will determine eligibility, interview clients both in person and by phone, and prepare summaries. A High School diploma or GED plus four years of customer service (or a Bachelor's) is required.

Qualifications

• High School diploma or equivalent OR Bachelor's Degree.
• At least four years of customer service experience.
• Personable, compassionate, and non-judgmental attitude.

Responsibilities

• Determine initial and continuing eligibility for food, medical, financial and nutritional assistance.
• Interview clients in person and by telephone.
• Prepare summaries and maintain case notes on actions taken.
• Collaborate with program staff to ensure timely processing of benefits.

Skills

Customer service

Interviewing

Interpersonal skills

Education

High School diploma or equivalent

Bachelor's Degree

Job description

The State of Missouri's Family Support Division seeks a Benefit Program Technician to serve at the Hermitage Resource Center in Hermitage, MO. The role focuses on helping Missouri citizens access food, medical, financial, and nutritional assistance to live safe, healthy lives.

You will determine eligibility, interview clients both in person and by phone, and prepare summaries. A High School diploma or GED plus four years of customer service (or a Bachelor's) is required.