Impactful Deaf Services Community Support Specialist

ReDiscover; Lincoln (NE); On-site; USD 36,000 - 48,000; Full time

Job summary

ReDiscover’s Community Psychiatric Rehabilitation Center (CPRC) is seeking a Community Support Specialist to work with Deaf and hard-of-hearing clients, helping them achieve independence and improved well-being through coordinated services, transport support, and connection to community resources. The role requires a 4-year degree or equivalent experience, valid driver's license, and strong communication skills.

ASL fluency is encouraged, with potential pay incentives.

Qualifications

• 4 year degree or 4 years of equivalent experience in lieu of degree.
• Excellent customer service skills with a recovery focus.
• Strong written, oral and interpersonal communication skills.
• Intermediate computer skills in typing/keyboarding, Microsoft Word and Excel programs as well as the use of email.

Responsibilities

• Maintain and interact with a caseload of Deaf and hard-of-hearing clients with diverse characteristics either in-person or over the phone.
• Facilitate each client’s achievement of long range outcomes of symptom management, employment and independent living based upon the needs of the client.
• Engage difficult to serve clients by investigating all potential resources in order to gain access and make connections.
• Help remove barriers for clients, which may include helping clients participate in community or social service programs and referring clients to educational or working programs.
• Assist clients with transportation barriers as identified in their treatment plan.
• Collect and maintain information about clients and document interactions within ReDiscover’s designated electronic medical record.
• Communicate and collaborate with an internal multi-disciplinary team to address various aspects of wellness and ensure positive communication regarding the coordination of client care.

Skills

Customer service

Communication skills

Typing/keyboard skills

Driving/vehicle use

Education

Bachelor's degree or 4 years of equivalent experience

Tools

Microsoft Word

Microsoft Excel

Job description

ReDiscover’s Community Psychiatric Rehabilitation Center (CPRC) is seeking a Community Support Specialist to work with Deaf and hard-of-hearing clients, helping them achieve independence and improved well-being through coordinated services, transport support, and connection to community resources. The role requires a 4-year degree or equivalent experience, valid driver's license, and strong communication skills.

ASL fluency is encouraged, with potential pay incentives.