Impactful Customer Service & Rebate Specialist

Resource Innovations; Needham (MA); On-site; USD 23,419 - 28,929; Full time

Benefits offered by this job

Three weeks paid vacation

401(k) with employer match

Medical, dental and vision coverage

Parental leave

Commuter benefits

Employee assistance program

Job summary

Resource Innovations seeks a Customer Service and Rebate Processing Specialist to join a growing team in Needham, MA. You will provide customer service over calls and email, and assist with data entry into various databases.

The role emphasizes helping customers, handling rebates, and coordinating with internal teams to ensure accurate processing. Strong communication and data-entry skills are essential, with a focus on reliability and sustainability values.

Qualifications

• High school diploma or equivalency.
• 6-12 months of related work experience in a call center environment.
• Fluent in English.
• Interest in sustainability and making an environmental impact.
• Reliable home internet connection with adequate bandwidth for video conferencing.

Responsibilities

• Receive data and sourcing documents, compile, sort, interpret and verify data to be entered.
• Provide basic troubleshooting and recommend solutions.
• Maintain electronic and hard-copy filing system of applications, rebates and supporting documents.
• Communicate effectively as part of a team with other departments in servicing customers.
• Provide customer service activities such as responding to emails and phone calls.
• Other duties as assigned.

Skills

Fluent in English

Fluent in Spanish

Attention to detail

Organizational skills

Multi-tasking

Data entry processing experience

Customer service

Education

High school diploma or equivalency

Tools

Word

Excel

Access

Job description

Resource Innovations seeks a Customer Service and Rebate Processing Specialist to join a growing team in Needham, MA. You will provide customer service over calls and email, and assist with data entry into various databases.

The role emphasizes helping customers, handling rebates, and coordinating with internal teams to ensure accurate processing. Strong communication and data-entry skills are essential, with a focus on reliability and sustainability values.