Impactful Case Management Intern - Student Support

Penn State University; University Park (TX); Hybrid; USD 17,000 - 28,000; Full time

Job summary

Penn State University’s Office of Student Care and Advocacy is seeking a part-time or full-time internship for undergraduate or graduate students to gain hands-on experience in case management, advocacy, and student support.

The Case Management intern triages calls, provides referrals, maintains records, and supports services across Basic Needs, Respondent Support, and Care Coordination, with potential remote work and a stipend based on contracted hours.

Qualifications

• Ability to handle confidential information with discretion.
• Strong interpersonal and relationship-building skills.
• Ability to work independently and collaboratively.
• Reliable and trustworthy.
• Customer service experience with a professional, empathetic, and solutions-oriented approach.

Responsibilities

• Triage calls and/or emails and assign cases in case management system.
• Provide referrals and resources, including but not limited to medical care, food and housing insecurity and funding requests in times of crisis.
• Provide drop-in services to students.
• Complete documentation and maintain records of student cases in online case management system.
• Empower students to build self-sufficiency skills, especially around navigating community systems.
• Follow up with and support students in distress to monitor progress and ensure compliance with recommendations.
• Support students in applying for public assistance benefits and programming.
• Greet and direct walk-in students or other visitors.
• Answer phones.
• Communicate with parents/guardians, families, or designated emergency contacts, as appropriate.
• Assist with clerical tasks such as retrieving and distributing mail, making copies, etc.
• Projects and other duties will be assigned based on the needs of SCA and the skills and abilities of our work study team.
• Outreach events, including but not limited to presentations for other students.

Skills

Confidentiality

Interpersonal skills

Independent & collaborative

Reliability

Customer service

Job description

Penn State University’s Office of Student Care and Advocacy is seeking a part-time or full-time internship for undergraduate or graduate students to gain hands-on experience in case management, advocacy, and student support.

The Case Management intern triages calls, provides referrals, maintains records, and supports services across Basic Needs, Respondent Support, and Care Coordination, with potential remote work and a stipend based on contracted hours.