Case Manager, Student Care & Advocacy

Penn State University; University Park (TX); Hybrid; USD 49,000 - 71,000; Full time

Benefits offered by this job

75% tuition discount

Retirement plans

Paid time off

Job summary

Penn State University’s Student Care & Advocacy within Student Affairs invites applications for a Case Manager. This role provides consultation and advocacy for students in distress, coordinating resources and guiding actions with families and staff within a multidisciplinary team.

We offer flexible work combining remote and on-campus duties, with on-call rotation approximately four times per semester and opportunities to contribute to policy development and training.

Qualifications

• Excellent written and oral communication skills.
• Knowledge of case management principles and practices.
• Ability to work cooperatively within a multidisciplinary team.
• Experience facilitating trainings/presentations.
• Strong interpersonal skills and ability to manage priorities.

Responsibilities

• Serve as point of contact for campus community seeking guidance on distress.
• Provide advocacy and support across diverse student issues.
• Assist students with access to campus and community resources.
• Communicate with families or emergency contacts as appropriate.
• Follow up with students to monitor progress and compliance.
• Document and maintain case records in the online system.
• Collaborate with leadership to determine actions on referred cases.
• Assist in policy development, procedures, and training.
• Assist with evaluating outcomes and improving services.
• Support outreach and education with university and external partners.

Skills

Written communication

Oral communication

Case management

Team collaboration

Training & presentations

Education

Bachelor's degree

Master's degree preferred

Job description

Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.

Position specifics

Student Care & Advocacy, within Student Affairs at The Pennsylvania State University, welcomes applications for a Case Manager.

Who We Are

Student Care & Advocacy (SCA) provides support to students experiencing unforeseen challenges throughout their academic career. SCA case managers help students identify issues and appropriate resources, working collaboratively with the student to empower their development of an action plan.

Offered services include, but are not limited to, navigating campus and community resources, referrals to community providers, exploration of or referral for behavioral health concerns, coordination, and follow-up during and after hospitalization and/or medical withdrawal, and help managing multiple or complex needs.

This position offers a flexible work arrangement that combines remote and on-campus work. Questions related to flexible work should be directed to the hiring manager during the interview process.

Special instructions

To be fully considered for the position, you must submit a current resume that specifically addresses how your background and experience align with the requirements, qualifications, and responsibilities of the position.

Case Manager Responsibilities

• Serve as a point of contact and provide consultation for campus community members who are seeking guidance and advice about how to assist students experiencing distress; also communicate possible intervention steps and procedures.
• Provide assistance, advocacy, and support to students across a broad spectrum of issues and concerns such as complex behavioral and/or psychological challenges, social or adjustment problems, academic-related challenges, and financial issues.
• Assist students in making use of University and/or community resources and services, including but not limited to emergency medical care, housing, and funding in times of crisis.
• Communicate with parents/guardians, families, or designated emergency contacts, as appropriate.
• Follow up with and track students in distress to monitor progress and ensure compliance with recommendations.
• Complete documentation and maintain records of student cases in the online case management system.
• Work closely with the Director and other case managers to assist in determining appropriate action to take on referred cases.
• Assist in reviewing and developing policies, procedures, and training to support successful operations.
• Assist with assessing outcomes and developing strategies for improving services, programs, facilities, and communication.
• Assist with outreach and education with appropriate university and off-campus constituents.

What We Require

• Ability to serve on the Student Affairs Administrator on-call rotation, approximately 4 times per semester.
• Master's Degree preferred in Higher Education, Student Affairs, Counseling, Psychology, Social Work, or a related field.

What You Will Need

• Excellent written and oral communication skills.
• Current knowledge of principles/practices in case management.
• Ability to work cooperatively with others within a multidisciplinary team environment; evidence of effective collaborative relationships with students, faculty, staff, and parents.
• Must be a dependable, responsible contributor committed to the University and its students.
• Demonstrated experience in facilitating training and presentations to students, staff, or faculty.
• Excellent interpersonal skills; ability to manage multiple competing priorities; demonstrated computer proficiency (word processing, spreadsheets, database systems, etc.).

Minimum Education, Work Experience & Required Certifications

Bachelor's Degree 1+ years of relevant experience Required Certifications: None

Background Checks/Clearances

This position requires the following clearances in addition to applicable background checks: PA State Police Criminal Background Check, PA Child Abuse History Clearance Form, and Federal (FBI) Fingerprint Criminal Background Check.

Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.

Salary & Benefits

The salary range for this position, including all possible grades, is $49,188.00 - $71,340.00.

Salary Structure - Information on Penn State's salary structure

• Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being.
• In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time.
• One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children.

For more detailed information, please visit our Benefits Page.

Campus Security Crime Statistics

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO is the Law

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university’s teaching, research, and service mission.