Impactful Assistant Property Manager — Senior Living

Retirement Housing Foundation; Poway (CA); On-site; USD 42,000 - 46,000; Full time

Benefits offered by this job

Nine paid holidays

Personal paid holiday

Up to 80 hours vacation

Paid sick leave

Retirement savings plan

Flexible Spending Account

Health Savings Account

Incentive compensation program

Employee assistance

Job summary

Retirement Housing Foundation seeks an Assistant Property Manager to support daily operations at Los Arcos, Poway, CA, a senior housing community. You will assist with resident services, administrative duties, financial activities, and regulatory compliance to ensure smooth building operations.

The ideal candidate has at least 2 years in office/administrative roles; property management and LIHTC familiarity are preferred. Proficiency with Word/Excel and OneSite/RealPage is advantageous.

Qualifications

• Minimum of 2 years of office or administrative experience.
• Property management experience preferred.
• Experience with affordable housing programs, LIHTC/Tax Credit preferred.
• Proficiency in Microsoft Word and Excel; familiarity with OneSite/RealPage preferred.
• Strong organizational skills and the ability to manage multiple priorities and deadlines.
• Excellent verbal and written communication skills.
• Strong customer service and problem-solving skills with diverse populations.
• Ability to work independently while collaborating with residents, staff, vendors and others.

Responsibilities

• Answer incoming calls, assist residents and visitors, and relay messages to the Property Manager or Maintenance team.
• Manage correspondence with residents, staff, vendors, city officials, and other partners.
• Maintain accurate resident and property files and update resident information in OneSite.
• Assist with applicant waiting lists, schedule interviews, and update application statuses.
• Process and track maintenance work orders in OneSite and follow up with residents as needed.
• Coordinate vendor appointments and obtain bids or proposals for services.
• Monitor office supplies and notify the Property Manager when replenishment is needed.
• Serve as a point of contact for residents, responding to questions and concerns with patience, professionalism, and empathy.
• Communicate community policies, notices, and updates clearly and respectfully.
• Support positive resident relationships and engagement while maintaining confidentiality.
• Assist with annual resident recertifications by gathering documentation and following up with residents.
• Maintain resident files and documentation in accordance with LIHTC program requirements, applicable regulations, and RHF policies.
• Help prepare compliance documentation and reports for audits and inspections.
• Support the Property Manager in maintaining compliance with fair housing requirements and applicable policies.
• Assist with rent collection, record payments, and issue receipts as applicable.
• Track delinquencies and assist with preparing late notices.
• Help identify and resolve payment or account discrepancies in coordination with the Property Manager.
• Coordinate with vendors and service providers to support timely completion of maintenance and other property needs.
• Communicate operational concerns and updates to the Property Manager promptly.
• Collaborate with staff at both communities to support consistent and efficient daily operations.
• Perform other duties as assigned.

Skills

Customer service

Organization

Communication

Tools

OneSite/RealPage

Microsoft Word

Microsoft Excel

Job description

Retirement Housing Foundation seeks an Assistant Property Manager to support daily operations at Los Arcos, Poway, CA, a senior housing community. You will assist with resident services, administrative duties, financial activities, and regulatory compliance to ensure smooth building operations.

The ideal candidate has at least 2 years in office/administrative roles; property management and LIHTC familiarity are preferred. Proficiency with Word/Excel and OneSite/RealPage is advantageous.