Impactful ACT Care Coordinator — Community Recovery

NorthKey Community Care; Covington (KY); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Bonus up to 12%

PTO up to 16 days first year

10 paid holidays

Health, vision, dental plans

HSA employer match

401(k) with employer match

Professional development

Free supervision

Student loan forgiveness via PSLF

Job summary

NorthKey Community Care is seeking an Assertive Community Treatment Care Coordinator to engage clients in recovery-oriented, community-based support across homes, hospitals, courts, and other settings. You will collaborate with an ACT team to coordinate medical, behavioral health, housing, employment, and social services, while helping clients access benefits and resources.

Responsibilities include outreach, frequent field contact, crisis support, and transitions between care settings.

Qualifications

• A bachelor's degree from an accredited college or university is required. Degrees in Social Work, Psychology, Human Services, Sociology, Behavioral Science, or other related disciplines are strongly preferred.
• At least one year of experience in behavioral health, substance use treatment, case management, rehabilitation services, or community support services is preferred.
• Experience working with ACT, AOT, forensic, or community behavioral health populations preferred.
• Valid driver's license, insurance, acceptable driving record, and reliable transportation required.

Responsibilities

• Engage clients in a structured, collaborative relationship that promotes recovery, self-sufficiency, independence, and community integration.
• Provide community-based services in homes, hospitals, courts, correctional facilities, shelters, and other community settings.
• Participate as an active member of the multidisciplinary ACT treatment team.
• Coordinate medical, behavioral health, housing, employment, educational, transportation, and social support services.
• Assist clients in obtaining and maintaining benefits, insurance coverage, and community resources.
• Provide outreach services to individuals who are difficult to engage in traditional clinic-based treatment.
• Maintain frequent face-to-face contact with clients in community settings.
• Support clients in developing daily living, independent living, social, vocational, and community functioning skills. Coordinate and support services for individuals with serious mental illness, co-occurring disorders, substance use disorders, or developmental disabilities.
• Identify and address risks and gaps in care that may contribute to hospitalization, emergency room utilization, housing instability, or reduced functioning.
• Provide education to clients, families, and natural supports regarding recovery, wellness, and available community resources.
• Assist with crisis response, safety planning, and coordination of appropriate services in collaboration with the treatment team.
• Provide transportation to clients, as clinically appropriate and in accordance with NorthKey policies, to facilitate access to medical and behavioral health appointments, court hearings, community resources, treatment services, and other necessary activities.
• Provide emergency after-hours on-call coverage during scheduled after-hours shifts. Responsible for answering and responding to after-hours phone calls regarding program and client concerns and providing an onsite response when indicated.
• Coordinate care during transitions between hospitals, correctional facilities, residential settings, and community-based services.

Education

Bachelor's degree (Social Work, Psychology, Human Services, Sociology, Behavioral Science, or related fields)

Job description

NorthKey Community Care is seeking an Assertive Community Treatment Care Coordinator to engage clients in recovery-oriented, community-based support across homes, hospitals, courts, and other settings. You will collaborate with an ACT team to coordinate medical, behavioral health, housing, employment, and social services, while helping clients access benefits and resources.

Responsibilities include outreach, frequent field contact, crisis support, and transitions between care settings.