ACT Team Service Coordinator — Community-Based Care

Hampton-Newport News Community Services Board; Hampton (VA); On-site; USD 47,000 - 58,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

Life Insurance

Flexible Spending Account (FSA)

Paid annual & sick Leave

11 paid holidays

Virginia Retirement System (VRS)

Job summary

The Hampton-Newport News Community Services Board (H-NNCSB) seeks a Service Coordinator to join its Assertive Community Treatment (ACT) Team. This role supports adults with severe mental illness through intensive, community-based services designed to promote stability, recovery, independence, and quality of life.

In this position, you will conduct intakes, coordinate services, advocate for housing and healthcare, monitor progress, and participate in team reviews.

Qualifications

• Bachelor's degree in Human Services such as Social Work, Psychology, Counseling.
• One (1) year of case management/service coordination experience with severe and persistent mental illness.
• QMHP registration (or QMHP-trainee registration) within 30 days of hire.

Responsibilities

• Assess and coordinate services by completing intakes, eligibility determinations, mental status and social assessments, service plans, and ongoing reviews.
• Coordinate person-centered care by making referrals, arranging appointments and services, monitoring progress, supporting medication compliance, and participating in team case reviews.
• Advocate for individuals and families by connecting clients with housing, food, healthcare, disability benefits, transportation, and other community resources.
• Provide direct support and crisis intervention, including supportive counseling, emergency crisis response, problem-solving, and assistance with achieving individualized goals.
• Support continuity of care through discharge planning, housing resource development, collaboration with agency professionals, accurate documentation, and participation in court hearings or other legal proceedings as needed.

Education

Bachelor's degree in Human Services such as Social Work, Psychology, Counseling

One (1) year of case management/service coordination experience with severe and persistent mental illness.

QMHP registration (or QMHP-trainee registration) within 30 days of hire.

Job description

The Hampton-Newport News Community Services Board (H-NNCSB) seeks a Service Coordinator to join its Assertive Community Treatment (ACT) Team. This role supports adults with severe mental illness through intensive, community-based services designed to promote stability, recovery, independence, and quality of life.

In this position, you will conduct intakes, coordinate services, advocate for housing and healthcare, monitor progress, and participate in team reviews.