Impactful 911 Dispatcher: Calm, Rapid Response

911 Emergency Communications; Fair Oaks (IN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Job summary

911 Emergency Communications in Oaks, PA seeks an experienced dispatcher to connect callers with responders. You will handle emergency and nonemergency calls, verify locations, and relay information to police, fire, or EMS per agency guidelines.

Responsibilities include documenting details, entering data into CAD systems, and coordinating multi-agency responses while maintaining confidentiality and accuracy in a fast-paced environment.

Qualifications

• Accurate typing and rapid data entry.
• Active listening with calm communication under pressure.
• Ability to organize information and follow agency procedures.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide caller instructions within training limits.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Calm communication

Data entry accuracy

Organize information under pressure

Education

High school diploma or GED

Tools

Dispatch software

Job description

911 Emergency Communications in Oaks, PA seeks an experienced dispatcher to connect callers with responders. You will handle emergency and nonemergency calls, verify locations, and relay information to police, fire, or EMS per agency guidelines.

Responsibilities include documenting details, entering data into CAD systems, and coordinating multi-agency responses while maintaining confidentiality and accuracy in a fast-paced environment.