Impactful 911 Dispatcher — 24/7 Public Safety Operator

Emergency Telecommunicator Services; Powder River (WY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

911 Emergency Dispatchers connect people who need urgent help with responders. In Powder River, WY, these roles involve receiving emergency and nonemergency calls, confirming locations, and coordinating police, fire, or medical resources according to agency procedures.

The work requires calm, precise communication, active listening, accurate typing, and the ability to multitask across multiple systems. Depending on the agency, shifts may include overnights, weekends, holidays, and overtime.

Qualifications

• High school diploma or GED commonly required.
• Some agencies recruit entry-level applicants; others require experience or certifications.
• Useful skills include accurate typing, active listening, clear speech, and organizing information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Organize information under pressure

Education

High school diploma or GED

Tools

Computer-aided dispatch (CAD) systems

Job description

911 Emergency Dispatchers connect people who need urgent help with responders. In Powder River, WY, these roles involve receiving emergency and nonemergency calls, confirming locations, and coordinating police, fire, or medical resources according to agency procedures.

The work requires calm, precise communication, active listening, accurate typing, and the ability to multitask across multiple systems. Depending on the agency, shifts may include overnights, weekends, holidays, and overtime.