Impact Retail Shift Supervisor - Donor & Voucher Programs

The Family Place; Dallas (TX); On-site; USD 21,000 - 29,000; Full time

Job summary

The Family Place in Dallas, TX is seeking a Retail Shift Supervisor to assist the Store Manager in daily operations of the Resale Shop. You will supervise staff and volunteers, manage donations to sale flow, and deliver excellent customer service on the sales floor.

This role requires leadership, independent work, and the ability to train team members. You will handle cash, coordinate donor relations, and process vouchers for domestic violence survivors while helping create a welcoming

Qualifications

• High School diploma and at least 2 years of experience in a retail environment.
• At least 1 year of experience in a Shift Supervisor position.
• Bilingual preferred, but not required.

Responsibilities

• Act as Key Holder with responsibility for opening and closing the shop.
• Coordinate sales efforts, monitor inventory flow, and assist in store operations.
• Deliver exceptional customer service to shoppers, donors, clients, and partners.
• Train and coach staff on customer service and cashier procedures.
• Process vouchers for survivors with dignity and respect.

Skills

Customer service

Cash handling

Leadership

Communication

Education

High School diploma

Job description

The Family Place in Dallas, TX is seeking a Retail Shift Supervisor to assist the Store Manager in daily operations of the Resale Shop. You will supervise staff and volunteers, manage donations to sale flow, and deliver excellent customer service on the sales floor.

This role requires leadership, independent work, and the ability to train team members. You will handle cash, coordinate donor relations, and process vouchers for domestic violence survivors while helping create a welcoming