Impact Manager

City Year New Orleans; New Orleans (LA); On-site; USD 42,000 - 54,000; Full time

Job summary

City Year New Orleans seeks an Impact Manager to oversee AmeriCorps members at a partner school, guiding targeted interventions in ELA and math and supporting after-school programming. You will be the primary school liaison, ensuring resources and conditions for high-quality service and strong culture.

The role is full-time, school-based with 40 hours per week, and may include early mornings (as early as 6:45am) or evenings (until 6:00pm), reflecting the program schedule and school calendar.

Qualifications

• Passion for coaching and developing young adults (17-25).
• Ability to thrive in fast-paced, dynamic environments.
• Demonstrated grit and tenacity during challenging times.
• Time management, organization and multitasking ability.
• Growth mindset and adaptability.
• Strong communication with diverse stakeholders.

Responsibilities

• Manage and motivate AmeriCorps members to ensure high engagement and impact.
• Ensure timely HR documentation and performance reviews.
• Track intervention delivery and student outcomes using data tools.
• Design, coordinate and deliver professional development trainings.
• Lead or support site-wide initiatives and after school programming.
• Build strong partnerships with school staff and administrators.
• Identify students in need of intervention and monitor progress.

Skills

Coaching

Grit

Time management

Growth mindset

Flexibility

Communication

Teamwork

Accountability

Tools

Data tools

Job description

The primary responsibility of the Impact Manager is todirectly manage5-10AmeriCorps membersat one partner school, particularly in theirworkto improve student performance through targetedinterventions, including ELA and math. The Impact Manager (IM) plays a critical role in implementing City Year New Orleans’ school-based service model and will report to theManaging Director of Impact.The IMis school-based andservesas the primary liaison between City Year and their schoolsiteand willworkwith schoolstaffto ensure the necessary conditionsand resources are in place for AmeriCorps members to deliver high-quality interventions and support culture and climate initiatives. The IM will also work with school staff and AmeriCorps members to implement after-school programming. This full-time position requires40 hoursof workper week. Daily work hours will vary throughout theweekand may include mornings as early as6:45am and evenings as late as 6:00pm.

What You’ll Do:AmeriCorps MemberManagement:Manage and motivate AmeriCorps members to ensure high engagement, retention, andimpact Ensure the professional accountability of all team members through ongoing one-on-one check-ins and formal performancereviews Ensuretimelyandaccuratecompletionof essential HR documentation, including performanceissues,timesheetsand incident reports.Mitigate risk to the organization and individuals by promptly escalatinganyconcernsto supervisorsfollowingsite policyfor resolution Use data toolsto trackintervention delivery,monitorstudent outcomes, and assessprogresstowards impact goals AmeriCorps MemberDevelopment: Actively support AmeriCorps members withconsistentobservation and coaching on their instructional practice,including regularlyreviewing student impact data Design, coordinate, and deliver professional development trainings forNew OrleansAmeriCorpsmembersduring Learning and Development Days Program Development:Lead or support site-wide initiatives,service daysand site events Participate in AmeriCorps member interviewing After School Program:Coordinate high-quality, effective, safe, and well-organized after school programmingin partnershipwiththeschool leadershipteam School Partner Management andSchoolSupport:Build strong and sustainable partnershipswith all school-based stakeholders, including administrators, content specialists, andteachersPartner with the school’s RTI coordinator and our City Year New Orleans Impact Team toidentifystudents in need of intervention and regularly review progress monitoring datatodetermineif corps member interventions are effective and what adjustments are neededEnsure thattheprogram model, including both requirements and prohibited activities,isunderstoodandimplementedat your placement school

What You’ll Bring:Passion for coaching17-25 yearoldsthrough a challenging work experience Ability to workeffectively in fast-paced and dynamicenvironments Demonstratedgrit and tenacity during challengingtimes Commitment toself-directed and continuous learning Time management,organizationand the ability tomultitask Growth mindset Flexibility and patience Ability to communicate effectively to a variety ofstakeholders Experience working effectivelyin a team-oriented and collaborativeworkplace Demonstrated ability to work effectively with individuals from a wide range of backgrounds and perspectives, and a commitment to fostering a respectful and inclusive workplace A commitment tostrongaccountability, taking ownership of tasks and ensuring completion, with a proactive approach to following up and elevatingissues until resolution is achieved

How You’ll Grow: City Year values diverse skill sets and encourages staff members to seek continuous growth. A successful ImpactManagerwill bringexperienceand continue to develop themselves in the following competencies: Relationship Development:Ability to develop and manage complex relationships with schools and community partners.Willingness to engage intough conversations and to holdpeopleaccountable towards their performance goals Talent Development:Experience leadingdiverse teams towards a common goal.Passion forcoaching young people between the ages of17-25 Executes to Results:Ability to problem solve, troubleshoot, and show creativity when faced with perceived barriers Communication:Ability to translate mission and vision from organizational level to AmeriCorps members.Abilityto communicate effectively, efficiently, and with transparency to the right people at the righttime to ensure success of our AmeriCorps members in service