Impact Manager

City Year; Philadelphia (Philadelphia County); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Vacation

Sick days

Medical and dental coverage

401(k) plan

Disability coverage

401(k) plan

Flexible Spending Accounts

Job summary

A community engagement organization in Philadelphia is seeking an Impact Manager to oversee teams of Student Success Coaches. This role requires strong management skills and a commitment to community service. Responsibilities include coaching teams, managing school partnerships, and ensuring effective data use. Ideal candidates have team management experience and knowledge of the local education system. Benefits include medical, dental, and a 401(k) plan.

Qualifications

• 2-4+ years of direct team management experience with high expectations.
• Knowledge of large urban education systems and the Norristown, PA community.
• Experience setting up effective team structures and delegating effectively.
• Travel within Greater Philadelphia and reliable transportation required.

Responsibilities

• Oversee daily operations and achievement of teams of SSCs.
• Develop and manage school partnerships to ensure resources.
• Monitor student-level data to identify trends and improve interventions.
• Recruit, support, and develop returning SSCs.
• Observe service implementation and provide targeted feedback.
• Lead internal trainings and school partnerships initiatives.
• Develop external partnerships and recruit candidates within Norristown.

Skills

Team management experience

Time management

Relationship building

Initiative and flexibility

Education sector experience

Education

High school degree or GED required

Bachelor’s degree or 2 additional years of experience preferred

Tools

Data tracking tools

Job description

Impact Manager – City Year – Philadelphia

Application Instructions

Click Apply to submit your online application. Please attach a resume and thoughtful cover letter on the "My Experience" page in the "Resume/CV" field. Active City Year Staff members must login to Workday to apply internally.

Location

100% On‑Site. The position is year‑round, in‑person, school‑based. Impact Managers are required to work in the schoolhouse at least 4 days a week, and are expected to support two schools. They must be available for afterschool programming.

Position Overview

The Impact Manager oversees the daily operations and achievement of teams of 6–18 Student Success Coaches (SSCs). They coach their SSC teams through learning, reflection, and service to build civic capacity, civic identity, and leadership skills. Reporting directly to an Impact Director, the Impact Manager collaborates with the Impact Department and other City Year colleagues to meet department and organizational goals. They also curate and support transformational school partnerships, community, and external stakeholder relationships to promote and sustain the site.

Job Description

• Lead, manage, and coach up to two SSC teams (ages 18‑25) through the year of service.
• Coach SSCs on tutoring support, academic and personal development activities, and compliance with training, timesheets, and hours.
• Facilitate coaching and feedback through SOY, MY, EOY plans, bi‑weekly check‑ins, and weekly team meetings.
• Recruit, support, and develop returning SSCs.
• Observe service implementation and provide targeted feedback.
• Lead Service Learning Institute, Mid‑Year Summit, and other trainings.

Service Implementation – 25%

• Develop and manage school partnerships to ensure resources for SSC delivery.
• Coach SSC teams on City Year’s Whole School Whole Child service model.
• Monitor student‑level data to identify trends and improve interventions.
• Maintain SSCs’ adherence to CY values and policies.
• Oversee data collection (intervention, assessments, Early Warning Indicator reports).
• Train and support the team for a safe afterschool program.
• Oversee afterschool program implementation with the Team Leader/Second Year Corps Member.

School Partner Management – 20%

• Communicate with school partners regarding absences and scheduling.
• Collaborate on Whole School Whole Child implementation plans.
• Lead weekly partnership check‑ins with designated liaisons.
• Participate in school leadership meetings and professional development.
• Follow CY and school partner emergency protocols, including mandated reporting.

Teacher Relationships

• Support teacher relationships through planning and implementation of teacher meetings.
• Help SSCs maintain meaningful relationships with teachers.
• Communicate City Year updates to teachers.
• Have SSCs attend grade group and teacher meetings as appropriate.

Organizational Initiatives, Site and Impact Support – 25%

• Develop external partnerships and recruit candidates within Norristown.
• Collaborate with Impact Directors on initiatives.
• Participate in Impact Department working groups for service improvements.
• Attend required trainings and site‑wide events.
• Support site‑wide goals (SSC applicant interview, stakeholder engagement, event participation).
• Handle additional responsibilities as needed.

What You’ll Bring

• High school degree or GED required. Bachelor’s degree or 2 additional years of experience preferred.
• 2‑4+ years of direct team management experience with high expectations and accountability.
• Developed talent through performance plans, reviews, and leadership opportunities.
• Used progress and outcome data for team management.
• Work in education or social service programs preferred.
• High personal accountability, reliability, and integrity.
• Knowledge of large urban education systems and the Norristown, PA community.
• Commitment to community service, national service, or youth leadership development.
• Strong time management and ability to meet deadlines in a fast‑paced environment.
• Strong initiative, tenacity, flexibility, and experience in high‑need environments.
• Experience setting up effective team structures and delegating effectively.
• Track record of building and maintaining stakeholder relationships.
• Travel required within and around Greater Philadelphia; reliable transportation required.

Benefits

Full‑time employees are eligible for vacation, sick days, and organization holidays. City Year offers medical, dental, vision, life, accidental death and dismemberment, disability coverage, Flexible Spending Accounts, and a 401(k) plan. For more information, click here.

Employment at City Year

City Year is an at‑will employer. City Year does not sponsor work authorization visas.