IT Field Support Technician

BEHAVIORAL HEALTH PRACTICE SERVICES LLC.; Walnut Creek (CA); On-site; USD 38,572 - 42,705; Full time

Benefits offered by this job

Medical, dental, vision

401(k) retirement plan with employer/

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health is seeking an IT Support Technician to join our IT team in Walnut Creek, CA. The role provides hands-on support for end-users, resolves incidents, and ensures smooth operation of hardware, software, and network systems.

The ideal candidate has 1–3 years in a help desk, strong troubleshooting, and solid knowledge of Windows/macOS, Microsoft 365, and basic networking. On-site work with a competitive bonus plan.

Qualifications

• High School Diploma or equivalent.
• 1–3 years of experience in a technical support or help desk role.
• Solid understanding of Windows 10/11, macOS, Microsoft 365, and basic networking.
• Experience with Active Directory, Exchange, VPNs, and remote-access tools.

Responsibilities

• Provide first- and second-level technical support to users via phone, email, chat, and in-person.
• Troubleshoot hardware, software, and networking issues on Windows and macOS.
• Configure and install workstations, laptops, printers, mobile devices, and other IT equipment.
• Manage user accounts and permissions in Active Directory, Microsoft 365, and other systems.
• Document incidents, requests, and solutions in the ticketing system (ServiceNow, Jira, Zendesk).
• Assist with onboarding and offboarding tasks, including setup and decommissioning of user devices.
• Monitor system performance and escalate issues to senior IT staff or vendors.
• Maintain inventory of IT assets and track hardware/software assignments.
• Support video conferencing tools (Zoom, Microsoft Teams, Google Meet) and AV equipment.
• Contribute to knowledge base articles and technical documentation.

Skills

Troubleshooting

Communication skills

Problem solving

Customer service

Education

High School Diploma

Tools

Active Directory

Exchange

VPNs

TeamViewer/RDP

ServiceNow

Zendesk

Intune

SCCM

JAMF

Job description

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. LifeStance Health is the fastest-growing mental health practice group in the country, and we are looking for a detail-oriented and customer-focused IT Support Technician to join our IT team.

Position Summary

The successful candidate will be responsible for providing technical support to end‑users, resolving IT incidents and service requests, and ensuring the smooth operation of hardware, software, and network systems. This is a hands‑on role ideal for someone with a strong problem‑solving mindset and excellent communication skills.

Compensation

$28.00 – $31.00 per hour, plus a competitive bonus plan.

Duties / Responsibilities

• Provide first‑ and second‑level technical support to users via phone, email, chat, and in‑person.
• Troubleshoot hardware, software, and networking issues on Windows and/or macOS systems.
• Configure and install workstations, laptops, printers, mobile devices, and other IT equipment.
• Manage user accounts and permissions in Active Directory, Microsoft365, and other systems.
• Document all incidents, requests, and solutions in the ticketing system (e.g., ServiceNow, Jira, Zendesk).
• Assist with onboarding and offboarding tasks, including setup and decommissioning of user devices.
• Monitor system performance and escalate issues as needed to senior IT staff or vendors.
• Maintain inventory of IT assets and track hardware/software assignments.
• Support video conferencing tools (Zoom, MicrosoftTeams, GoogleMeet) and AV equipment.
• Contribute to knowledge base articles and technical documentation.

Education and Experience

• High School Diploma or equivalent experience in a similar role.
• 1–3 years of experience in a technical support or help desk role.
• Solid understanding of desktop operating systems (Windows10/11, macOS), Microsoft365, and basic networking.
• Experience with Active Directory, Exchange, VPNs, and remote‑access tools (e.g., TeamViewer, RDP).
• Excellent troubleshooting, analytical, and communication skills.
• Ability to prioritize and manage multiple tasks in a fast‑paced environment.
• Strong customer service orientation and a proactive approach to problem‑solving.

Physical Requirements

Employees must be able to sit, stand, bend, talk, and hear regularly; walk frequently; and lift or move objects up to 75 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Preferred Skills

• IT certifications such as CompTIA A+, Network+, Microsoft MCP, or similar.
• Experience with ITIL processes and service‑desk metrics, ticketing systems (ServiceNow, Zendesk, ManageEngine).
• Familiarity with endpoint management tools (Intune, SCCM, JAMF).
• Knowledge of cloud platforms and SaaS applications.

Benefits

• Medical, dental, vision, AD&D, short and long‑term disability, and life insurance.
• 401(k) retirement savings plan with employer match.
• Paid parental leave, paid time off, holiday pay, and an Employee Assistance Program.

LifeStance Health complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. To request an accommodation, please contact our Human Resources Team at [e-mail].

LifeStance is an equal‑opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all employees.