Impact-Driven Customer Experience Coach

Serenity Mental Health Centers; Fairfax (VA); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

90% employer-paid medical, dental, and vision insurance

401(k) retirement plan

10 PTO days (15 after the first year) + 10 paid holidays

Paid training and professional certification

Supportive, growth-focused work environment

Job summary

A mental health service provider in Fairfax, VA is seeking a Customer Experience Coach to support individuals in building positive habits and achieving personal goals. This role involves providing one-on-one support, promoting wellness practices, and ensuring a welcoming environment. Candidates with backgrounds in customer service, hospitality, or education are encouraged to apply. The position offers competitive pay, comprehensive benefits, and full training. Join us to make a meaningful impact!

Qualifications

• 2+ years of full-time professional experience in any industry.
• Authorized to work in the United States.
• Ability to pass a background check and drug screening.

Responsibilities

• Provide one-on-one support during scheduled program sessions.
• Operate and monitor specialized program tools and technology.
• Encourage participants through positive practices.
• Maintain accurate session notes and share updates with team members.
• Ensure each participant’s experience is professional, supportive, and respectful.

Skills

Strong and professional verbal and written communication skills

Strong interpersonal skills with patience and empathy

Reliable, punctual, and open to feedback

Job description

A mental health service provider in Fairfax, VA is seeking a Customer Experience Coach to support individuals in building positive habits and achieving personal goals. This role involves providing one-on-one support, promoting wellness practices, and ensuring a welcoming environment. Candidates with backgrounds in customer service, hospitality, or education are encouraged to apply. The position offers competitive pay, comprehensive benefits, and full training. Join us to make a meaningful impact!