Impact-Driven Community Programs Director

SGA Youth & Family Services; Chicago (IL); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Employer-paid life insurance

Disability coverage and 403(b) plan

Job summary

SGA Youth & Family Services in Chicago seeks a senior program manager to oversee a broad portfolio of social services, ensuring contract compliance, timely reporting, and high-quality service delivery.

The role leads staffing, budget management, and cross-agency collaboration with partners and government entities, while driving data-informed decisions and staff development in a fast-paced urban setting.

Qualifications

• Must have a strong work ethic.
• Must be well organized and a self-starter.
• Detail-oriented, professional attitude, reliable.
• Strong organizational and time management skills.
• Strong problem-solving skills, solid accounting principles knowledge, documentation skills, research, and resolution.
• Ability to communicate effectively and in writing, with staff and operational management.
• Ability to work independently and with a team in a fast-paced environment with emphasis on accuracy and timeliness

Responsibilities

• Ensures all program deliverables meet per contract requirements and work closely with program staff to ensure timely outcome reports are being submitted.
• Works closely with Program Coordinators/supervisors in overall performance of a multi-agency approach, including multiple partner agencies and community linkages.
• Leads the identification of program updates required because of regulatory changes; responsible for documenting, training, and communicating key messages to the team.
• Responsible for supervising program staff.
• Ensures that all program services are of the highest quality.
• Supervises, trains, and evaluates the performance of staff which includes coaching and program specific onboarding.
• Maintains sound financial management of program budgets in assigned portfolios.
• Manages departmental productivity standards.
• Develop and enhance working relationships with community-based organizations, city, state, federal government agencies and partnered agencies as appropriate.
• Collaborates with all levels of senior management in identifying additional funding sources and responding to requests for proposals.
• Serves as a liaison between existing dedicated resources to promote shared learning and best practice identification and communication.
• Understands data and articulates data needs required to assist with program needs; evaluates analytical outputs to test relevance and applicability and identify key insights.
• Oversee the development and coordination of training seminars for staff and/or community partners.
• If needed, develop, and implement an ongoing assessment/reassessment process for operational efficiencies, clients/families, coworkers, colleagues, and self.
• Ensures all statutory and regulatory requirements are met, and all required licenses are up to date.
• Ensure all department staff are trained regularly to meet compliance regulations.
• Performs additional duties as assigned.

Skills

Microsoft Office

G Suite

Data systems

Education

Master's degree in public health administration

Tools

Microsoft Office

Job description

SGA Youth & Family Services in Chicago seeks a senior program manager to oversee a broad portfolio of social services, ensuring contract compliance, timely reporting, and high-quality service delivery.

The role leads staffing, budget management, and cross-agency collaboration with partners and government entities, while driving data-informed decisions and staff development in a fast-paced urban setting.