Impact Coordinator

Miracle Flights; Las Vegas (NV); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off (PTO)

On-site and virtual work opportunities

Job summary

Miracle Flights is seeking an Impact Coordinator to provide operational and administrative support across the Impact Division. You will coordinate calendars, travel, events, and conferences, manage vendor documentation, and support cross-functional initiatives to elevate the organization’s visibility and community impact.

Working with senior leaders, you will develop systems and workflows that ensure efficient division operations, CRM data management, and timely reporting, while maintaining a

Qualifications

• Associate’s or Bachelor’s degree in a related field and five or more years of experience in communications/marketing/public relations or brand management.
• Two or more years of experience in project coordination, office administration, nonprofit operations, event coordination, communications support, or a related field.
• Experience coordinating meetings, travel, events, or departmental operations.
• Experience using CRM systems and Microsoft Office applications.

Responsibilities

• Coordinate calendars, meetings, events, and scheduling for the Impact Division.
• Prepare meeting agendas, presentations, reports, and departmental materials.
• Coordinate contracts, invoices, purchase requests, expense reports, and vendor documentation.
• Maintain departmental files, shared resources, inventory, and administrative reporting.
• Develop and maintain operational systems to improve efficiency and continuity across the Impact Division.

Skills

Organizational skills

Communication skills

Project coordination

Customer service

Education

Bachelor’s degree in Business Administration, Communications, Nonprofit Management, Marketing, Project Management, or related field

5+ years of experience in communications, marketing, public relations, or brand management

2+ years of experience in project coordination, office administration, nonprofit operations, or event coordination

Tools

CRM systems

Microsoft Office

Project management tools

Job description

The Impact Coordinator provides operational and administrative support across Miracle Flights’ Impact Division, ensuring communications,missionoutreach, conferences, community engagement activities, and departmental operations are executed efficiently, consistently, and in alignment with organizational priorities.

Working closely with the Chief of Impact, Director of Communications, and Director of Outreach, this position coordinates projects, manages departmentallogistics,maintainsoperational systems, and supports cross-functional initiatives that strengthen the organization’s visibility, Healthcare Referral Ecosystem, and Family Experience.

Serving as the operational backbone of the Impact Division, the Impact Coordinator develops andmaintainsthe systems, resources, and workflows that enable the division tooperateefficiently while providing exceptional service to internal and external stakeholders.

Essential Job Functions

Division Operations

Provide operationaland administrative support that enables the Impact Division to execute its strategicpriorities efficiently and effectively.

Responsibilities include:

• Coordinate calendars, including meetings,eventsand schedulingfor theImpact Division.
• Prepare meeting agendas, presentations, reports, and other departmental materials.
• Coordinatecontracts, invoices, purchase requests, expense reports, and vendor documentation.
• Maintain departmental files, shared resources,including inventoryandadministrative reporting.
• Develop andmaintainoperational systems that improve efficiency, organization, and continuity across the ImpactDivision.

Conference & Community Engagement Coordination

Coordinatelogisticsthat support Miracle Flights’ participation in conferences, beneficiary partnerships, community engagement opportunities, and other non-Miracle Flights-hosted events.

Responsibilities include:

• Coordinateconference registrations, travel arrangements, lodging, and eventlogistics.
• Manageconference planning timelines, task lists, and event preparation schedules.
• Coordinateshipment of outreach materials, booth displays, promotional items, and printed collateral.
• Prepareconference materials, presentation packets, and supporting resources.
• Coordinatepost-event follow-up activities and documentation.
• Maintainthe annual calendar of conferences, community engagement opportunities, and external events.

Communications Operations Support

Support the execution of Miracle Flights’ communications and marketing initiatives through effective project coordination and operational management.

Responsibilities include:

• Coordinatecommunicationscalendars, production schedules, and campaign timelines.
• Provide support with communications tools and resources, as necessary.
• Schedule social media contentacross organizational channels.
• Maintainmedia lists, editorial calendars, communications assets, and digital resource libraries.
• Coordinatephotography, videography, printing, and creative vendor requests.

Mission Outreach Support

Support the Mission Outreach function through operational coordination and administrative assistance.

Responsibilities include:

• Prepareoutreach materials, presentations, and educational resources.
• Maintaininventories of outreach collateral and promotional materials.
• Coordinateprofessional association memberships, conference registrations, and speaking opportunitylogistics.
• Assistwith CRM data management, reporting, and documentation.
• Supportoutreach reporting and operational projects as assigned.
• Coordinateshipment of outreach materials to healthcare partners and conferences.

Project Coordination & Administrative Support

Coordinate projects that support collaboration across the Impact Division and the organization.

Responsibilities include:

• Trackdepartmental projects, timelines, and deliverables.
• Coordinateinternal meetings and follow-up activities.
• Assistwith cross-functional organizational initiatives.
• Supportspecialprojects,as necessary.
• Recommendoperational improvements that strengthen departmental efficiency and effectiveness.

Cross-Functional Collaboration

Collaborate across Miracle Flights to support the Impact Division’s communications, Mission Outreach, and community engagement initiatives.

Responsibilities include:

• Partnerwith the Director of Communications to coordinate communications projects, conferences, and community engagement activities.
• Supportthe Director of Outreach through coordination of outreach resources, healthcare engagement activities, andfamilyexperience initiatives.
• SupportExecutive Leadership through administrative and operationalassistanceon special projects and organizational initiatives.

Additional Essential Functions

• Represent Miracle Flights professionally with media, partners,vendors,volunteersand the public.
• Serve as a positive ambassador for Miracle Flights’ mission, values, and culture.
• Maintain theconfidentiality of sensitive organizational, partner, and family information.
• Participate in organizational planning,teammeetings, andprofessionalinitiatives.
• Travel asrequired.
• Performadditionalduties asassigned in support of the organization’s mission and strategic priorities.

Education & Experience

Preferred qualifications include:

• Associate’sorBachelor’s degree in Business Administration, Communications, Nonprofit Management, Marketing, Project Management, or a relatedfield.Fiveor more years of experience in communications, marketing, public relations, or brand management.
• Twoor more years of experience in project coordination, office administration, nonprofit operations, event coordination, communications support, ora relatedfield.
• Experiencecoordinating meetings, travel, events, or departmental operations.
• Experienceusing CRM systems and Microsoft Office applications.

Skills & Competencies

Successful candidatesdemonstrate:

• Exceptionalorganizational and project coordination skills.
• Strongwritten, verbal, and interpersonal communication abilities.
• Abilityto manage multiple priorities with accuracy and attention to detail.
• Strongadministrative and operational problem-solving skills.
• Proficiencywith Microsoft Office, CRM platforms, and project management tools.
• Ability towork independently while supporting multiple leaders and projects.
• Collaborativemindset and strong customer service orientation.
• Adaptability and continuous improvement mindset.
• Adaptability and continuous improvement mindset.
• Commitment to Miracle Flights’ mission and values.

Measures of Success

Success in this role isdemonstratedthrough:

• Efficientand well-organized Impact Division operations.
• Successfulcoordination of conferences, community engagement activities, and departmentallogistics.
• Accuratedocumentation, reporting, and departmental recordkeeping.
• Strongcross-functional collaboration and responsive support to the Impact Division.
• Operationalsystems that improve efficiency, consistency, and organizational effectiveness.

Salary

Compensation starting at $50,000 annually, commensurate with experience.

An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, any contractual agreements, and business or organizational needs.The range listed is just onecomponentof Miracle Flights’ total compensation package for employees.

Other rewards may include annual bonuses, a Paid Time Off policy, andregion-specificbenefits.

What we Offer

• Comprehensive benefits package,includingmedical, dental and vision coverage.
• GenerousPTO,because we know restfuelspurpose.
• Afront row seat to life changing moments: every dayyou’llhelp a child reach the care they need to survive and thrive.
• On-site and virtual work opportunities that support how our teamoperatesbest.
• A collaborative team where the missionisn’tjust on the wall,it’sinthe workevery day.
• Meaningful community connectionsthat extend beyond the office: donor events, partner activations, and opportunitiesthatconnect you tothe heart of our mission.

Equal Opportunity Statement

Miracle Flights is proud to be an equal opportunity employer and believes in diversity, equity, and inclusion. We seek applications from all qualified candidates without regard to race, color, gender, sex, age, religion, physical or mental disability, military and veteran status, or any other basis protected by federal, state, or local law.

About Miracle Flights

For 41 years, Miracle Flights has provided free commercial air travel for children ages 0–17 who need specialized medical care far from home. Through financial-need eligibility, we connect families with board-certified medical providers and accredited treatment facilities across the United States. Since 1985, Miracle Flights has covered more than 100 million miles, helping families reach the care they need.