Impact Analytics Manager

cityyear; United States; On-site; USD 34,000 - 39,000; Full time

Job summary

City Year is seeking an Impact Analytics Manager to support data collection, management, and reporting that enable AmeriCorps Members and staff to deliver data-informed service to students and partner schools. The role sits within the Program and Service team, reporting to the Impact Analytics Director and helping cultivate a culture of evaluation across the organization.

This position emphasizes training staff and corps on data systems, building scalable analytics, and delivering insights to

Qualifications

• Experience with data collection and management across platforms.
• Ability to create data visualizations and dashboards to support program monitoring and impact.
• Experience delivering trainings on data systems and analytics to staff and AmeriCorps members.

Responsibilities

• Data Collection & Management: support data collection and transformation across platforms for accurate progress monitoring and reporting.
• Data Visualization & Reporting: create visualizations and maintain data models using Power BI/DAX for stakeholder reporting.
• Support Learning on Data Systems: design and deliver trainings on City Year data systems and tools for staff and AmeriCorps members.
• Team Collaboration & Support: respond to data requests, support reviews, and develop learning content for summits and trainings.

Skills

Learning

Accountability

Communication

Customer Service

Tools

Excel

Power Apps

Forms

Salesforce

Job description

Position Overview

The Impact Analytics Manager is responsible for supporting data management, progress monitoring, and reporting activities that enable City Year AmeriCorps Members and staff to deliver data-informed service and support to students and partner schools. The Impact Analytics Manager (IA Manager) will be part of the Program and Service team, a group of dedicated and passionate professionals who believe that talented and diverse AmeriCorps members can have a dramatic impact on student success.

The IA Manager will report to the Impact Analytics Director. In addition to supporting ongoing data collection, management and presentation, the Impact Analytics Manager will support the Impact Analytics team in building a culture of evaluation among staff and corps to maximize outcomes for students with higher needs.

This position is ideal for a spirited lifelong learner with exceptional communication skills who is a detail-orientated problem solver that strives to find creative solutions. The ideal candidate is a team-minded listener that is eager to advocate for the needs of our AmeriCorps and staff members.

City Year values and continuously works to build an equitable and inclusive culture where people with diverse lived experiences feel they belong.

Job Description

Number of Positions: 1

Compensation: $25.48 - $27.88 Hourly Commensurate with Experience and Location

Responsibilities

Data Collection & Management

• Support the collection and transformation of student-level data (attendance, behavior, and course performance) across multiple platforms to ensure accurate progress monitoring and reporting.
• Support the collection and transformation of AmeriCorps member and partner data to ensure accurate progress monitoring of Corps and Partner experience.
• Execute the set-up and administration of multiple enterprise assessment (DESSA) platforms.
• Support the set-up and maintenance of enterprise salesforce platform for progress monitoring.
• Design, create, and maintain tools that support site data collection using Excel, Power Apps, and Forms.

Data Visualization & Reporting

• Create and maintain relevant data visualizations that support with monitoring student progress and analyzing program delivery and impact.
• Supporting with the design and maintenance of our data model using Power Query and Power BI (DAX) to support with reporting service delivery and student impact to stakeholders.

Support Learning on Data Systems for Corps & Staff

• Design and deliver trainings for staff and AmeriCorps members on how to use City Year's data systems and tools including how to interpret program data to improve student outcomes.
• Lead on the design and execution of a curriculum for a subset of AmeriCorps members to support ACM's professional development in data and analytics.
• Lead on designing training resources for Impact Analytics tools and systems to support our users.

Team Collaboration & Support

• Respond to data requests and questions by using the common data model and compiling in excel.
• Support the service team in accessing and interpreting student level data including leading data reviews and answering questions.
• Support the service team in creating and delivering synchronous and asynchronous learning and development content to AmeriCorps Members and staff during summits, learning & development days, or program training days
• Support AmeriCorps members and staff with understanding, implementing, and troubleshooting City Year LA's tools.
• Partner with CYLA departments and staff through stakeholder engagement, event, and service day participation, and cross-departmental committees as needed to ensure site-wide goals are met.
• Support other department functions as needed.
• Other duties as assigned

Key Competencies:

• Learning: City Year has a unique service model and organizational culture. Successful applicants have strong experience and a track record of success in the above areas but must be willing and eager to continue to learn in their role and independently.
• Accountability: Takes initiative, holds self-accountable, sets high expectations for self, efficient time management skills, ability to meet deadlines, and prioritize multiple projects with a can-do attitude. Pays attention to detail and acknowledges and corrects mistakes. Demonstrated performance under pressure and strict deadlines.
• Communication: Communicates well verbally and in writing to connect tasks to the organizational mission and communicate effectively internally and externally. Seeks to incorporate others' views into work. Listens carefully, asks good questions, and is responsive to feedback.
• Customer Service & Relationship