Immunology & Cryology Lab Supervisor - Lead & Coach ASCP/AMT

SmartRecruiters, Inc.; Tucker (GA); On-site; USD 90,000 - 120,000; Full time

Job summary

Quest Diagnostics is seeking an Immunology and Cryology Lab Supervisor to lead a team of roughly 20 professionals, guiding quality across analytical and post-analytical phases while coaching staff on the floor daily. This hands-on leadership role emphasizes technical coaching and problem-solving over bench work.

The position requires strong leadership, communication, and customer-service skills, with responsibility for staff development, equipment maintenance, and directing quality processes to

Qualifications

• Bachelor's degree in a science field.
• 4+ years of clinical laboratory experience.
• ASCP or AMT certification.
• Specialized knowledge of electrophoresis and ANA testing.
• Strong leadership, communication, and customer-service skills.

Responsibilities

• Directly supervise approximately 20 staff, including scheduling, daily huddles, and ongoing staff development
• Coach, mentor, and grow your team, building a culture of accountability, collaboration, and continuous improvement
• Stay visible and engaged on the floor, supporting staff through day-to-day operations
• Serve as the first line of quality assurance oversight for the department
• Oversee quality control of automated processes
• Ensure proper maintenance and performance of laboratory equipment and instrumentation (analytical phase)
• Apply specialized expertise in areas such as electrophoresis and ANA platforms to troubleshoot issues and guide technical decisions
• Serve as a knowledgeable point of contact for physicians and clients on results and inquiries (post-analytical phase)
• Communicate complex technical information professionally, clearly, and with confidence
• Consistently meet and exceed customer expectations

Skills

Leadership

Communication

Customer service

Electrophoresis expertise

ANA testing expertise

Education

Bachelor's degree in science

Tools

Laboratory instrumentation

Job description

Quest Diagnostics is seeking an Immunology and Cryology Lab Supervisor to lead a team of roughly 20 professionals, guiding quality across analytical and post-analytical phases while coaching staff on the floor daily. This hands-on leadership role emphasizes technical coaching and problem-solving over bench work.

The position requires strong leadership, communication, and customer-service skills, with responsibility for staff development, equipment maintenance, and directing quality processes to