Immigration Services Assistant: Frontline Records & Support

U.S.-Citizenship-and-Immigration-Services; Memphis (TN); On-site; USD 36,000 - 54,000; Full time

Job summary

U.S. Citizenship and Immigration Services in Memphis, TN, is seeking an Immigration Services Assistant (Office Automation) to support the adjudication process by assisting Immigration Services Officers, managing files, databases, and correspondence, and providing direct service to customers.

Qualifications include at least GS-05 level with relevant experience or education as outlined in the vacancy, with responsibilities spanning data management, reporting, and customer support.

Qualifications

• One year of specialized experience equivalent to GS-04, or 4 years above high school education for GS-05, as described in the job posting.
• Experience performing office automation duties and maintaining records.
• Experience handling inquiries by phone or written correspondence.

Responsibilities

• Performing office automation duties using word processing to edit and reformat correspondence and reports.
• Create and maintain spreadsheets and databases.
• Respond to inquiries by phone and/or in writing.
• Review work products for accuracy and completeness.

Skills

Office automation

Word processing

Spreadsheet management

Data entry

Customer service

Research and analysis

Education

High school diploma or equivalent

4 years above high school substitution for GS-05

Tools

Microsoft Word

Microsoft Excel

Databases

Job description

U.S. Citizenship and Immigration Services in Memphis, TN, is seeking an Immigration Services Assistant (Office Automation) to support the adjudication process by assisting Immigration Services Officers, managing files, databases, and correspondence, and providing direct service to customers.

Qualifications include at least GS-05 level with relevant experience or education as outlined in the vacancy, with responsibilities spanning data management, reporting, and customer support.