Immigrant Services Coordinator

YWCA Northwestern Illinois; Rockford (IL); On-site; USD 38,000 - 48,000; Full time

Job summary

YWCA La Voz Latina in Rockford, IL seeks an Immigrant Services Coordinator to support the Director of Immigrant Services in coordinating operations and cross-program activities for IFRP, IWC, and NAI. You will help with partnerships, reporting, onboarding, and outreach planning, including documenting opportunities and coordinating staff participation.

You will provide direct client-service coverage when needed, support communications, records, and program logistics, and assist with staff

Qualifications

• Bachelor’s degree preferred; equivalent 3+ years of relevant experience considered.
• Experience as team lead or supervisor.
• Bilingual proficiency required (English and Spanish preferred).
• Strong organizational and time-management skills; ability to manage multiple deadlines.

Responsibilities

• Maintain regular communication with the Director and program staff regarding outreach, operational needs, and progress toward goals.
• Assist with annual and ongoing program planning, workflows, and budgets.
• Coordinate cross-program projects, meetings, and follow-up tasks.
• Support onboarding and professional development for new staff.
• Monitor community resources and policy changes; share timely information with the team.

Skills

Bilingual English/Spanish

Public speaking

Organizational skills

Project coordination

Communication skills

Education

Bachelor’s degree in human services, social work, nonprofit management, communications, or related field

Tools

Office software

Databases

Video conferencing tools

Social media

Job description

The Immigrant Services Coordinator supports the Director of Immigrant Services in coordinating department operations and cross-program activities for the Immigrant Family Resource Program (IFRP), Illinois Welcoming Center (IWC), and New Americans Initiative (NAI). The position supports community partnerships, communications, reporting, and onboarding; takes the lead in vetting, planning, scheduling, and documenting outreach opportunities; coordinates staff participation and materials; and provides direct client-service coverage when needed.

IMMIGRANT SERVICES COORDINATOR

Department: YWCA La Voz Latina

Reports to: Director of Immigrant Services

Job Summary

The Immigrant Services Coordinator supports the Director of Immigrant Services in coordinating department operations and cross-program activities for the Immigrant Family Resource Program (IFRP), Illinois Welcoming Center (IWC), and New Americans Initiative (NAI). The position supports community partnerships, communications, reporting, and onboarding; takes the lead in vetting, planning, scheduling, and documenting outreach opportunities; coordinates staff participation and materials; and provides direct client-service coverage when needed.

Program Coordination Responsibilities

IFRP: Support outreach, education, and access to public benefits for eligible immigrant and refugee families with limited English proficiency. As needed, assist with applications, interpretation, referrals, follow-up, and informational presentations in accordance with program standards.

IWC: Support culturally and linguistically responsive information and referral, service coordination, and holistic case-management activities. Assist staff with outreach, workshops, documentation, referrals, and direct client services when coverage or additional support is needed.

NAI: Coordinate program logistics with the Director and instructor, including class promotion, student inquiries and registration, schedules, and other required records, and support for curriculum and program-deliverable tracking.

Minimum Requirements

• Bachelor’s degree in human services, social work, nonprofit management, communications, or a related field preferred; equivalent consideration will be given to candidates with at least three years of progressively responsible, relevant professional experience.
• Experience as team lead or supervisor, assigning tasks or responsibilities to team members
• Bilingual proficiency required (English and Spanish preferred); ability to communicate effectively with individuals from diverse linguistic and cultural backgrounds.
• Strong organizational, project-coordination, time-management, and prioritization skills, including the ability to manage multiple deadlines and details.
• Strong verbal and written communication skills, including public speaking and professional correspondence.
• Sound judgment and the ability to evaluate outreach opportunities, identify operational needs, and make recommendations to the Director.
• Working proficiency with common office software, databases, virtual meeting platforms, and social media tools.
• Ability to maintain confidentiality and accurate records and to handle sensitive client and program information appropriately.
• Current Illinois driver’s license, valid vehicle insurance, and reliable transportation for travel throughout the service area.
• Ability to work on occasionally approved evenings or weekends for outreach activities.
• Ability to lift up to 30 pounds and sit, stand, bend, and move event materials as needed.

Essential Job Functions

Director and Department Support

• Maintain regular communication with the Director and program staff regarding outreach, operational needs, emerging issues, service trends, and progress toward program goals.
• Assist the Director with annual and ongoing program planning, implementation, monitoring, and adjustment of goals, workflows, and activities in accordance with contracts, program plans, standards, and available budgets.
• Assist the Director in managing staff.Is main point of contact when Director is out of the office.
• Coordinate cross-program projects, meetings, schedules, and follow-up tasks assigned by the Director.
• Support onboarding and orientation of new staff and assist with identifying relevant in-person and virtual professional development opportunities.
• Monitor relevant changes in community resources and local, state, and federal policies; share timely, reliable information with the Director and team.

Communications, Records, and Client Support

• Support department communications and social media by responding or routing incoming messages, developing and scheduling approved content, and sharing program announcements and outreach highlights.
• Maintain accurate, timely, and confidential program records, databases, client files, outreach documentation, and other information required for reporting and site visits.
• Provide information and referrals to immigrant families and route documentation to the appropriate program staff for follow-up and data entry.
• Provide case-management, benefits-navigation, interpretation, and translation support for IFRP and IWC clients when assigned or when coverage is needed.
• Provide services in a culturally responsive, trauma-informed, and client-centered manner, following confidentiality requirements and organizational policies.
• Maintain an organized inventory of programs, training, outreach, and office supplies and coordinate timely replenishment.
• Attend staff meetings, required training, and approved outreach activities; contribute to a collaborative, team-centered work environment.
• Perform other duties as assigned by the Director of Immigrant Services or CEO

Outreach and Community Partnerships

• Serve as the primary point of coordination for department outreach requests and opportunities.
• Vet proposed events and speaking engagements for alignment with program goals, target populations, geographic priorities, staff capacity, anticipated impact, and available resources; present recommendations to the Director for approval when needed.
• Maintain a centralized outreach calendar and coordinate staffing, registration, materials, transportation, setup, and follow-up for approved activities.
• Develop and maintain relationships with public agencies, nonprofit organizations, schools, service providers, media outlets, and immigrant and refugee communities across the department’s service area.
• Attend selected community events and meetings to promote services, strengthen partnerships, identify resources, and expand the department’s reach.
• Ensure outreach and site-visit activities are documented accurately and submitted on time for program reporting and deliverable tracking.