Case Worker Specialist

Experience Champaign Urbana; Urbana (IL); On-site; USD 41,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Retirement savings options

Paid leave

Job summary

The University YMCA seeks a mission-driven Case Worker Specialist for the New American Welcome Center’s Immigrant Helpline in Urbana, IL. You will provide English and Spanish case management, assist with public benefits applications, referrals, and follow up to helpline clients.

Work closely with the Immigrant Family Services Manager and helpline team to ensure goal achievement, continuity of service, and timely data tracking. This is a grant-funded, full-time role through June 30, 2027.

Qualifications

• Bachelor’s degree or equivalent work experience preferred.
• Bilingual in English and Spanish.
• Ability to work flexible schedule, some evenings and weekends.
• Valid driver’s license and access to reliable vehicle.
• Proficiency in Microsoft Office and Google Suite.
• Experience with Adobe, Canva, Facebook, Salesforce, Slack and WhatsApp.
• Organize community information events.

Responsibilities

• Assist clients by filling out public benefits applications and follow up with DHS.
• Conduct case management and referrals for English- and Spanish-speaking clients.
• Create action plans with clients to reach goals.
• Collaborate with helpline team to ensure continuous service.
• Accurately track client data with attention to detail.
• Stay current with state public benefits policy changes.

Skills

Bilingual English/Spanish

Microsoft Office

Google Suite

Salesforce

Slack

Facebook

WhatsApp

Canva

Adobe

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

Google Suite

Salesforce

Slack

Facebook

WhatsApp

Adobe

Canva

Job description

University YMCA

The University YMCA, founded in 1873, develops campus and community leaders committed to social justice, environmental protection, interfaith cooperation and global engagement by fostering dialogue, reflection and action.

Description

DOWNLOAD THIS POSITION DESCRIPTION

The University YMCA seeks a mission-driven professional to provide English and Spanish case management services for the New American Welcome Center’s Immigrant Helpline. The bilingual Case Worker Specialist will be responsible for providing public benefits application assistance, referrals, and follow up to helpline clients. They will work closely with the Immigrant Family Services Manager and the helpline team to ensure continuity of services and goal achievement for clients.

The University YMCA is committed to equal opportunity for the employment and advancement of an inclusive and diverse staff. The University YMCA will not engage in any discrimination or harassment against any person because of race, color, religion, religious preference or opinion, sex (including pregnancy), gender identity, national origin, ancestry, age, family responsibilities, marital status, disability, sexual orientation, personal appearance, political affiliation, unfavorable discharge from the military, status as a veteran of military service, prior arrest or conviction record, source of income, or any other discrimination based on categorizing or classifying a person which is not based upon factual data about the persons or group and is not related to the purpose for which it used.

Compensation

This is an at-will, full-time position at 37.5 hours per week. The salary range for this position is $40,532 to $45,036, negotiable and commensurate with experience. A generous benefits package is available, including health insurance, retirement savings options, paid leave, and more. Additional details available upon request. This is a grant-funded position through June 30, 2027. While long-term continuation is expected, all NAWC positions are dependent on available grant funding and satisfactory job performance.

Requirements

• A bachelor’s degree or equivalent work experience is preferred.
• Bilingual in English and Spanish.
• Ability to work a flexible schedule at times, including some evenings and weekends.
• Valid driver’s license, good driving record and access to a reliable vehicle required.
• Technical proficiency in all Microsoft Office applications and Google Suite.
• Experience using Adobe, Canva, Facebook, Salesforce, Slack and WhatsApp.
• Organize events to disseminate vital information for the community.

Job Duties & Responsibilities

• Assist clients by filling out public benefits applications and facilitating follow-up with the Illinois Department of Human Services
• Conduct case management and referrals for English-speaking and Spanish-speaking NAWC Immigrant Helpline clients
• Create action plans directly with clients for the goals that they would like to achieve
• Work with other members of the helpline and NAWC to provide continuity of service for all clients
• Track client data accurately and precisely with attention to detail
• Stay up to date with policy and program changes affecting state public benefits

Essential Knowledge & Skills

• Strong commitment to the enfranchisement and empowerment of immigrant communities
• Ability to work with people across diverse personalities, lifestyles, cultures, political orientations, and faiths
• Impeccable integrity, positive attitude, mission-driven, and self-directed