Immersive Learning Lab Technician

Community College of Denver; Boulder (CO); On-site; USD 27,000 - 39,000; Part time

Job summary

Community College of Denver's CCD Immersive Learning Lab is seeking a part-time Lab Technician to manage daily VR lab operations and assist a diverse campus community with immersive learning experiences.

The role emphasizes hands-on technical support, headset setup, and friendly customer service for students, faculty, and staff. Training in VR equipment will be provided as needed.

Qualifications

• Proven hands-on technical support experience in VR/AV/IT or related lab environments.
• Customer-service experience with diverse audiences in educational settings.
• Proficient with Microsoft Office and clear written/oral communication.

Responsibilities

• Prepare the Lab for daily use and follow opening/closing procedures.
• Guide participants through VR experiences and headset setup/removal.
• Provide friendly customer service to students, faculty, staff, and visitors.
• Troubleshoot VR equipment and coordinate with vendors as needed.
• Assist in training faculty and students in immersive technologies.
• Support VR development and Dreamscape Learn initiatives.

Skills

VR tech

Unity/Unreal

Customer service

Technical support

Microsoft Office

Education

Associate degree in Communications, Education, Computer Science, or an applicable field

Tools

VR headsets

Infrared tracking

Job description

Title: CCD Immersive Learning Lab Technician

Position Type: APT Regular Hourly

College: Community College of Denver

Division: Academic Affairs

Department: CCD Teaching and Learning Center

Campus: Auraria Campus

Salary Range: 24.00

Job Summary:

The Immersive Learning Lab supports Dreamscape Learn (DSL), a VR platform that combines hands-on learning with cinematic storytelling. The Lab Technician reports to the Immersive Learning Lab Manager and plays a key role in keeping the Lab running smoothly each day. This part-time, permanent position is a good fit for someone with hands-on technical skills and a real interest in supporting faculty, staff, and students through immersive learning.

Duties & Responsibilities:

Daily Operations & Guest Support

Prepare the Lab for daily use and follow opening and closing procedures

Guide participants through VR experiences, including headset setup and removal

Provide friendly, clear customer service to students, faculty, staff, and visitors

Serve as an on-site point of contact for Lab issues and questions

Follow all CCD cleaning and safety guidelines

Academic and Project Support

Assist in training and supporting faculty, staff, and students in the use of immersive technologies.

Assist with VR development and project use of Dreamscape Learn.

Provide excellent customer service to ensure a positive experience for all guests and participants.

Support special projects and research initiatives involving the lab.

Technical Support and Equipment Maintenance

Troubleshoot VR equipment, including headsets, backpacks, infrared trackers, and infrared cameras.

Assist with RMA processes and vendor coordination as needed.

Conduct regular testing, cleaning, and upkeep of VR pods and equipment.

Identify and elevate technical issues appropriately and promptly.

Experience with 3D, game development, or XR tools (e.g., Unity or Unreal)

Experience coordinating schedules and communicating with a variety of stakeholders, including faculty, staff, and students

Ability to create accessible documents, video, and audio

Curiosity and enthusiasm for new and emerging technology

1 year of hands-on technical support experience (VR, AV, IT, instructional tech, makerspace, media lab, etc.)

1 year of customer service experience with a diverse audience, such as in an educational, service, or event setting

Experience guiding, training, or leading students or groups

Fluency in Microsoft Office

Clear communication skills, in person, in writing, and online

Ability to work well as part of a team

Experience with public-facing events or high-volume programs

Experience using and troubleshooting VR headsets and equipment (training provided)

Experience working in an academic or higher education setting

Experience training or supporting faculty, staff, or students in using new technology

Minimum Qualifications:

Associate’s degree in Communications, Education, Computer Science, or an applicable field

1 year of hands-on technical support experience (VR, AV, IT, instructional tech, makerspace, media lab, etc.)

1 year of customer service experience with a diverse audience, such as in an educational, service, or event setting

CCCS is an Equal Opportunity Employer

• The Colorado Community College System believes when all human qualities are regarded with dignity and respect and when everyone has access to the individualized support they need, all will have the opportunity to thrive. In all aspects of the employment process, decisions are made based on merit, competence, performance and business need without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, creed, ancestry, national origin, marital status, genetic information, military status, or any other protected status in accordance with applicable law.