CCD Immersive Learning Lab Technician

Colorado Community College System (CCCS); Denver (CO); On-site; USD 27,000 - 39,000; Part time

Job summary

The Immersive Learning Lab Technician at CCD Immersive Learning Lab at the Auraria Campus in Denver supports Dreamscape Learn, a VR platform used for hands-on learning. This part-time, permanent role reports to the Lab Manager and focuses on keeping the lab running smoothly and delivering excellent student and faculty support.

The position requires hands-on technical skills, comfort with immersive technologies, and a customer-service mindset to assist a diverse campus community in a fast-paced

Qualifications

• 1 year of hands-on technical support (VR/AV/IT/instructional tech) required.
• 1 year of customer service experience with diverse audiences.
• Associate degree in Communications, Education, CS or related field.

Responsibilities

• Maintain daily lab operations and guest support.
• Set up lab for daily use and follow opening/closing procedures.
• Guide participants through VR experiences, headset setup and usage.
• Provide friendly, clear customer service to students, faculty, staff and visitors.
• Serve as on-site point of contact for Lab issues and questions.
• Troubleshoot VR equipment and assist with maintenance and testing.

Skills

XR tools

Student training

Customer service

MS Office

Teamwork

Education

Associate degree

Tools

Unity/Unreal

VR headset operation

Job description

Title: CCD Immersive Learning Lab Technician

Position Type: APT Regular Hourly

College: Community College of Denver

Division: Academic Affairs

Department: CCD Teaching and Learning Center

Campus: Auraria Campus

Location: Denver

Salary Range:24.00

Job Summary:

The Immersive Learning Lab supports Dreamscape Learn (DSL), a VR platform that combines hands-on learning with cinematic storytelling. The Lab Technician reports to the Immersive Learning Lab Manager and plays a key role in keeping the Lab running smoothly each day. This part-time, permanent position is a good fit for someone with hands-on technical skills and a real interest in supporting faculty, staff, and students through immersive learning.

Duties & Responsibilities:

• Daily Operations & Guest Support
• Prepare the Lab for daily use and follow opening and closing procedures
• Guide participants through VR experiences, including headset setup and removal
• Provide friendly, clear customer service to students, faculty, staff, and visitors
• Serve as an on-site point of contact for Lab issues and questions
• Follow all CCD cleaning and safety guidelines
• Academic and Project Support
• Assist in training and supporting faculty, staff, and students in the use of immersive technologies.
• Assist with VR development and project use of Dreamscape Learn.
• Provide excellent customer service to ensure a positive experience for all guests and participants.
• Support special projects and research initiatives involving the lab.
• Technical Support and Equipment Maintenance
• Troubleshoot VR equipment, including headsets, backpacks, infrared trackers, and infrared cameras.
• Assist with RMA processes and vendor coordination as needed.
• Conduct regular testing, cleaning, and upkeep of VR pods and equipment.
• Identify and escalation technical issues appropriately and promptly.

Competencies/KSAs:

• Experience with 3D, game development, or XR tools (e.g., Unity or Unreal)
• Experience coordinating schedules and communicating with a variety of stakeholders, including faculty, staff, and students
• Ability to create accessible documents, video, and audio
• Curiosity and enthusiasm for new and emerging technology
• 1 year of hands-on technical support experience (VR, AV, IT, instructional tech, makerspace, media lab, etc.)
• 1 year of customer service experience with a diverse audience, such as in an educational, service, or event setting
• Experience guiding, training, or leading students or groups
• Fluency in Microsoft Office
• Clear communication skills, in person, in writing, and online
• Ability to work well as part of a team
• Experience with public-facing events or high-volume programs
• Experience using and troubleshooting VR headsets and equipment (training provided)
• Experience working in an academic or higher education setting
• Experience training or supporting faculty, staff, or students in using new technology

Minimum Qualifications:

• Associate's degree in Communications, Education, Computer Science, or an applicable field
• 1 year of hands-on technical support experience (VR, AV, IT, instructional tech, makerspace, media lab, etc.)
• 1 year of customer service experience with a diverse audience, such as in an educational, service, or event setting