Immediate Needs Coordinator - Meetings & Events

UCF Hotel Venture; Tucson (AZ); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Tuition reimbursement

Pet insurance

Team member hotel rates

Complimentary meals

Job summary

Loews Ventana Canyon Resort in Tucson is seeking a LINC coordinator to manage convention and group coordination, acting as the bridge between Meeting Planners and hotel departments. You will communicate with clients before arrival and ensure program details are accurately relayed to catering, events, and operations teams.

Responsibilities include maintaining group communications, updating BEOs, delivering periodic reports, and collaborating with Catering/ Meetings & Events Managers to meet

Qualifications

• Exceptional guest service skills.
• Effective leadership, management, organizational and communication skills.
• Ability to speak, read and write the English language.

Responsibilities

• Coordinate and service convention and group business for the resort.
• Serve as liaison between Meeting Planner and hotel departments.
• Communicate with clients prior to arrival and keep them informed of program changes.
• Maintain communications with clients and appropriate hotel departments.

Skills

Guest service

Leadership

Communication

English proficiency

Job description

Recognized as an AZ Central Top Workplace, Loews Ventana Canyon Resort offers careers at a luxury resort in Tucson's Catalina Foothills. Team members create memorable stays for guests seeking relaxation and adventure across 398 guest rooms, five dining outlets, spa, recreation, and event spaces.

Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance
• Team Member Hotel Rates, other discounts, perks & more
• Complimentary meals in Team Member Café while working
• Golf discount at The Lodge at Ventana Canyon
• Community volunteer opportunities
• Benefits are subject to eligibility and may vary by position

Job Specific

• The LINC position is responsible for coordination and servicing of convention and group business
• Serves as the liaison between the Meeting Planner and all departments throughout the Resort -
• Communicates with Client prior to arrival
• Communicates changes in conference programs to appropriate hotel operating departments. More specifically: Continually check in with Meeting Planners to assess needs/requirements.
• Maintains communications with clients and appropriate hotel departments
• Keep in contact with the appropriate Catering/ Meetings & Events Managers regarding any changes/updates pertaining to their group
• Provide outstanding services to clients in accordance with Loews standards to ensure total guest satisfaction
• Meet with Catering/ Meetings & Events Manager s prior to arrival of each group to fully understand the needs and flow of every group
• Meet daily with Catering/ Meetings & Events Managers to ensure full understanding of the needs and flow of each group in-house
• Assist in m aintain ing the accuracy of the BEO B ook
• Assist with delivering reports to the Operations Team via email
• Weekly maintenance (Engineering) reports/walkthroughs
• Reports to Engineering any items needing to be fixed/corrected
• Walk all room set-ups in advance, ensure they are correct
• Ensure all events are posted correctly on the Reader Board
• Review Resume and BEO's in detail to determine needs and assist with facilitating them with the Meals & Events and/or Catering Managers
• Regularly check on preparations and activities for all assigned group events
• Meet periodically with clients throughout the day for the duration of their stay to answer questions, coordinate necessary changes, anticipate needs, and troubleshoot problems
• Coordinate package delivery for group clients, coordinating with th e Shipping & Receiving department

General

• Attends all appropriate hotel meetings and training sessions
• Promotes and applies teamwork skill at all times
• Is polite, friendly, and helpful to all guests, management and fellow employees
• Maintains cleanliness and excellent condition of equipment and work area
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Complies with hotel standard, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards
• Ability to make decisions on imperfect information Bias toward action Decisiveness
• Other duties as assigned

Required Skills & Experience

• Exceptional knowledge and understanding of various banquet and food service techniques and standards
• Effective leadership, management, organizational and communication skills
• Exceptional guest service skills
• Ability to speak, read and write the English language
• Ability to stand, stoop, bend repetitively during entire shift
• Ability to work flexible schedule to include weekends and holidays

Other

Must the Applicants Supply Their own Work Permit? Yes

Bonus? No

Position Categories: Meeting/Event Planning