Food & Beverage Supervisor (PM Shift) (Full Time)

Loews Hotels & Co; Tucson (AZ); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off and holidays

Tuition reimbursement

Pet insurance

Staff meals and hotel rates

Job summary

Loews Ventana Canyon Resort in Tucson is seeking a Food and Beverage Supervisor to lead a dynamic dining and beverage team, ensuring exceptional guest experiences across outlets.

You will supervise staff, maintain quality standards, assist with training and scheduling, and manage inventory, ensuring smooth and efficient operations in a fast-paced hospitality environment.

Qualifications

• Minimum of one year of food and beverage experience required; prior leadership or supervisory experience is preferred.
• Strong knowledge of food and beverage techniques, service standards and sanitation regulations.
• Proficient in Microsoft Office and familiar with POS systems and basic financial reporting.

Responsibilities

• Oversee daily operations of assigned food and beverage outlets to ensure efficiency.
• Monitor service quality, food presentation and guest satisfaction to uphold high standards.
• Coordinate with kitchen staff to ensure timely and accurate food preparation and delivery.
• Assist with planning and managing special events, banquets and private functions.
• Greet guests, address inquiries and resolve complaints promptly and professionally.
• Gather and analyze guest feedback to suggest improvements and enhance experiences.
• Supervise, schedule and delegate tasks to service staff, ensuring balanced workloads.
• Provide ongoing coaching and feedback to maintain service excellence.

Skills

Team leadership

Guest service

Communication

Organizational skills

POS systems

Education

High School Diploma or equivalent

Tools

MS Office

POS systems

Job description

Recognized as an AZ Central Top Workplace, Loews Ventana Canyon Resort offers careers at a luxury resort in Tucson's Catalina Foothills. Team members create memorable stays for guests seeking relaxation and adventure across 398 guest rooms, five dining outlets, spa, recreation, and event spaces.

Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance
• Team Member Hotel Rates, other discounts, perks & more
• Complimentary meals in Team Member Café while working
• Golf discount at The Lodge at Ventana Canyon
• Community volunteer opportunities
• Benefits are subject to eligibility and may vary by position

What We're Looking For:

As a Food and Beverage Supervisor, you'll lead a dynamic team to deliver exceptional guest experiences across our dining and beverage outlets. From supervising staff and maintaining quality standards to assisting with training, scheduling, and inventory, you'll ensure smooth and efficient operations.

Who You Are:

• Lead and motivate a diverse team to ensure smooth operations
• Focus on delivering exceptional guest experiences and resolving issues promptly
• Maintain high standards in service, presentation, and operations
• Communicate effectively with staff and guests to ensure clarity and satisfaction
• Adapt quickly and solve problems in a fast-paced environment
• Passionate about hospitality and thrive in a fast-paced, team-driven environment
• Veterans and military spouses are encouraged to apply

What You Will Do:

• Oversee daily operations of assigned food and beverage outlets or shifts to ensure efficiency
• Monitor service quality, food presentation, and guest satisfaction to uphold high standards
• Coordinate with kitchen staff to ensure timely and accurate food preparation and delivery
• Assist with planning and managing special events, banquets, and private functions
• Greet guests, address inquiries, and resolve complaints promptly and professionally
• Gather and analyze guest feedback to suggest improvements and enhance experiences
• Supervise, schedule, and delegate tasks to service staff, ensuring balanced workloads
• Conduct pre-shift meetings to communicate priorities, updates, and promotions
• Support recruitment, onboarding, and training of new team members
• Provide ongoing coaching and feedback to maintain service excellence
• Monitor inventory and stock levels, coordinating purchases to meet operational needs
• Track sales, control waste, and implement portion control to optimize profitability
• Ensure compliance with health, safety, and hygiene regulations across all operations
• Regular attendance in conformance with standards
• May be required to work varying schedules to reflect business needs
• Required to attend all mandatory training sessions and meetings
• Perform other duties as assigned

Your Qualifications Include:

• Minimum of one year of food and beverage experience required; prior leadership or supervisory experience is preferred
• Thorough understanding of food and beverage techniques, service standards, and sanitation regulations
• Strong organizational, communication, and leadership skills with the ability to motivate teams
• Proficient in Microsoft Office and familiar with POS systems and basic financial reporting
• Ability to lift and carry food service trays weighing 35+ pounds
• Skilled in working efficiently in fast-paced environments while maintaining attention to detail
• High School Diploma or equivalent preferred

Who You'll Supervise:

• Servers
• Bus persons
• Food Runners
• Bartenders